Flight was cancelled, I know this happens, but what happened after, or should I say didn't happen is totally unacceptable. I attempted to call the airline, total waste of time.
First attempt, got a message that there was a 50+ minute hold time. (REALLY!). So I tried an hour later, I got a recording that due to call volume they were not accepting calls at this time, please try again later. (REALLY).
We were offered a voucher to stay in a hotel, as the flight would be rescheduled for the next day. I expressed to the gate agent that this was unacceptable and there was an available flight on another airline in two hours. Response was that they do not partner with any other airline. They also gave us an 8 dollar voucher for food (For 24 hours?
again. REALLY) and the voucher was only good at the airport. I placed a complain online as that became my only option. It has been three days now and I have not gotten a response.
As other have mentioned, clearly this airline cares nothing about customer service.
Fly at your own risk is my advise. I will pay double before I will ever fly with this airline again.
bill759 wrote the review because of poor customer service at Allegiant Air. Reviewer claimed that he or she lost $425 and wants Allegiant Air to issue a full refund.
The most disappointing in user's experience was poor customer service, plane failures and no help from ticket attendant. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.