Came more than 1.5 hours before my flight, with only my bookbag, no bags, to go see my mother on Christmas Day. Had checked in online as well for my flight 24 hours before.
Came into the airport and noticed no desk reps at the counter. Tried going through TSA but they don't accept any information but a barcode. Allegiant application for Android was not pulling up the barcode. Went to Delta, and another airline next to the Allegiant Desk, no one could call them or find out since they didn't know.
Spoke to the airport help desk, where they paged Alligient through the intercom. No one at Allegiant baggage claim (which they share with Frontier). Called Allegiant airlines phone number, where I was on hold for more than 50 minutes, where they could not help me and asked for me to purchase another flight, even after explaining the whole situation.
It was the most frustrating Christmas Day I've ever experienced, felt I was in Home Alone 2 but as a grown adult. Not only was I not reimbursed for my flight, but I had to purchase another ticket for more than $400 one way.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of allegiant air customer care and associated monetary loss in the amount of $158. Allegiant Air needs to issue a full refund according to poster's claims.