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I usually use Southwest to fly to Salt Lake City, but thought I would give Allegiant Air a try as money is tight around the holidays.I read my 5 page confirmation/itinerary carefully and after checking the FAQ page still had a few questions about their TripFlex insurance and baggage fees/measurements, as well as terminals at LAX and in Provo.

I admit I had to wait on hold for 55 min (heck it is Thanksgiving), but once Lisa answered the call she was very friendly and helpful. She clarified the insurance which only covers my changes (not airline or air plane problems) but once I knew that it was fine. I appreciated her professional and pleasant assistance and the flight was a dream and I saved over $150.- on my trip.

Too many people complain because they did not read the fine print.Thumbs up for Allegiant Air.

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