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2.5

..So I had two daughters scheduled to arrive in Orlando, FL, arriving from two parts of the country. Trouble was, Hurricane Matthew was scheduled to arrive in Orlando at approximately the same time.

So...Allegiant canceled the flights. Kudos to them for doing so with enough lead time that customers could make alternate arrangements.

The email they sent out went like this:

"We regret to inform you that due to Hurricane Matthew flight XXX on Oct. 6 has been cancelled.

We realize this is an inconvenience for you; therefore, Allegiant will offer the following options:

ยท You can change/move onto another Allegiant flight free of charge. To make this change, please contact our Customer Care Center at 702-505-**** to rebook your reservation.

ยท If you no longer wish to travel, you will be issued a full refund of the unused portion of your Allegiant itinerary within 72 hours."

If they issue a mass flight cancellation (they canceled dozens of flights into/departing FL airports), they should EXPECT ho be swamped with phone calls and have the call center staffed accordingly.

For 18 hours I've been getting this message: 'We are currently experiencing high call volumes and are unable to answer your call at this time.."

****!!!*. If you send out a message *telling me* to call your call center, answer the *** phone.

Unacceptable, Allegiant. Your customer service is beyond 'poor', its almost criminal.

Reason of review: Poor customer service.

Allegiant Air Pros: Prices.

Allegiant Air Cons: No person to contact, Extra fees.

Location: Tarpon Springs, Florida

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Guest

They do answer the phone you just have to be patient and wait.or call at off times.

Guest

I agree. If you say you are going to change flights and give a phone number then how do we change our flights if you don't answer your phone. Also from the email letter do I just assume that by not being able to talk to anyone that my credit card will be credited for the full amount I paid for my round trip?

Guest

Yes this happens to all airlines.It is all hands on deck but think about it 100 to 200 people per flight ร— 30 cancelled flights.(just out of florida not to mention the rest of their 100s of other flights).

Guest

Get real. People who work in the call center have to know about the flights, the procedures, booking and all the other information to assist customers.

When an event like this happens, they can call in every employee and still have less representatives than needed. There is no time to train them, nor is it feasible to have that large a staff for the time or two a hurricane happens.

What is almost criminal is your lack of patience at a time when a major weather system is about to hit Florida. I assume your daughters are not flying in today, tomorrow or Saturday, so why are you even calling them now.

It is people like you, whose daughters have not even started to fly, that tie the phone lines up for people who are away from home trying to get a flight home.

Self centered people like you would never think of that. Wait until after the hurricane to call.

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