Not resolved
Additional Fees
Customer service
Level of Comfort
Number of Destinations
1 comment

I booked a flight on-line.A month in advance I called to make a change to my itinerary.

Medical emergency, mother scheduled for surgery. This was a 30 days in advance too, not last min. Waited an hour on the phone to be told that since I had not purchased the travel insurance that I would have to pay $75 each way for a change. My whole flight cost $139 round trip.

So why would I pay more to make a change? Called the Corp Head Quarters only to get the same BS. So they were not saying it would have been difficult to make this change, as there were plenty of seats still available on BOTH flights. They just said "YOUR SCREWED" because you didn't purchase the insurance.

I would have gladly paid the insurance cost to make a change. Why should it matter when they got that money...early or later...they would have still got it. And had a happy customer. But now they just have proven that their Customer Service is just Allegiant Air Service and NOT for the customer.

I will never fly with them again, nor recommend them to ANYONE!!!

This reviewer shared experience about poor customer service and wants this business to issue a partial refund as the author lost $139. This person is overall dissatisfied with Allegiant Air. The most disappointing about allegiant air travel insurance at Allegiant Air was booking change fee cost , but reviewer liked pricing. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Allegiant Air.

Check out the best and the worst companies in Transport category for more informed decision or compare Allegiant Air to other companies on our site.

Had an Experience with Allegiant Air?

Write a review


Terms of Service
Post Comment
Fernie, British Columbia, Canada #930685

Same thing with a good friend of my moms, tried cancelling her trip, her husband recently passed

You May Also Like

Allegiant Air - Inflight Service Review from Bellevue, Washington Allegiant Air "It is not so much moving frpm one seat to another but when you put someone in a seat, make sure they are comfortable and offer them something in return..." Read more Allegiant Air - Missed mothers funeral due to lack of employee cooperation Allegiant Air "Missed my mothers funeral!! Mobile boarding was unavailable so proceeded to get physical boarding pass..was then told could not get even tho gates were not mobile pass then came..." Read more Allegiant Air - Allgiant Armed Guard Intimidation Process Allegiant Air "On June 28, 2015 at approximately 12:45 pm we were assaulted by Allegiant Air “Armed Security Guard” in Allegiant’s parking lot. We had gone to 1201 Town..." Read more Allegiant Air - Their motto should be "our fares are cheap so we don't care if you enjoy the flight " Allegiant Air "This was my first and last experience with Allegiant Air, and if you are reading this, that means that I actually survived the flight, so that will be the only..." Read more Tbdress - Dishonest Company Tbdress "We bought a dress for my daughter a week ago and it did not fit. We contacted customer service and the agents name was Hugh. He told us they could..." Read more National Tire and Battery: The worst tire buying experience I've had. National Tire And Battery "I called around town Friday morning September 8th, 2017 to find a set of tires for my 2004 Volkswagen Jetta GLI before heading to the in-laws cabin for the weekend...." Read more Mr Appliance - The WORST service experience ever! Mr Appliance "After Irma we had a power outage for 36 hours. Then our KitchenAid fridge showed " Sabbath on" and we could not get out of it. I called "Mr Appliance"....TROY..." Read more Tj Maxx - Gum in my online order Tj Maxx "I recently received an online order. I sent it back today. The bralette I ordered was opened and someone stuck gum on the bralette with a now and later wrapper...." Read more