I started a reservation at 8:30 pm on Tuesday 11/12/18, after being kicked out of the online website 10 times I decided to call customer service..... Well, needless to say, I was told that they were experiencing nonscheduled maintenance........and to check back in an hour..
my first call was at 9:18. I continued checking their site every hour and finally gave up at 12:32am..
Last night the outgoing flight was $90.00 and return flight was $70.00. I call the ticket reservation desk this morning to see if there was anything they could do to give me a credit due to THE AIRLINES NONSCHEDULED MAINTENANCE issue, and was told NO..... But I'm so sorry you the rates went up.....
REALLY? Now the same flight has gone up to $116.00 and $92.00.... an increase of almost $100.00.....
Shame on them. My problem is, I received a call that my mom is dying so you can imagine how aggravating this is for me.
I feel this company should help all that have problems booking due to their issues.
Here is a pic of today's rates, unfortunately, I was so upset last night I didn't do a screenshot of the rates,...... I am not happy with the way they cheated me.
Reason of review: Pricing issue.
Monetary Loss: $122.
Preferred solution: Price reduction.
I didn't like: Unwilling to help, Increase in rates due to your nonscheduled maintenance.