I booked with Allegiant Air November 2016 for a trip for my husband and I to Missouri. The same day I Made the reservation, I CALLED to cancel the trip due to him being admitted to the hospital and according to their website and the insurance I purchased, I was advised by their customer service department I would be refunded the whole amount.
It never happened. I have called several times for our refund and TOLD it was coming it took time to process. With him in and out of the hospital until February of 2017 with a cyst the size of a softball, we almost lost him and Allegiant Air KNEW ABOUT IT!!!! In the midst of all this chaos, his mother was placed on HOSPICE CARE and only to find out, Allegiant NEVER cancelled my reservation from the ORIGINAL CALL and their fix was to give me a voucher.
Which, I later found out was for LESS THAN THE ORIGINAL PRICE I paid !! I have been calling for over a year, I have emailed to this airlines and I have been told that IF we decided to use your airlines, Allegiant MIGHT honor the voucher as it is now past the year timeframe (despite I have been trying to get this resolved within the year and have gotten nowhere). that I was to call Allegiant Air and IF they felt I could use the voucher they would honor it, if not I would have to pay for the trip and submit my receipts for CONSIDERATION of a refund of the tickets I had to repurchase.. WHAT A JOKE!!!
We were going to use this airlines due to a medical issue my husband was having (Before being admitted) and this airlines could get us closest than anyone else. It wasn't a leisure vacation. In the middle of this, my mother in law has passed and all we wanted was the refund we have been promised.!!!!! And ALLEGIANT AIR REFUSES!!!
Your customer service is HORRIBLE and I have been asking to speak to a supervisor, but that would mean I could actually SPEAK TO SOMEONE!! I get the run around from every one of your prompts, your customer service reps and the call backs are ridiculous!! They hang up and they are no use if you cannot speak to anyone. We want this resolved according to your provisions posted that state "If you cancel a reservation within 24 hours, you are entitled to a FULL REFUND" I cancelled knowing we were not going to make the flight with the cyst on top of his intestines and he was not permitted to go anywhere..
YOU said I would get a refund, and we WANT IT !! I have documentation if you need it. Allegiant Air PROMISED a refund and that is what we want, I do not want the voucher, as 1) we do not know when we will be clear to fly and 2) At this point, WHY would I fly with Allegiant Air?
I have been on the phone ALL morning TRYING to reach someone, anyone and I have gotten nowhere. This is my last measure
Product or Service Mentioned: Allegiant Air Flight Booking.
Reason of review: Problems with payment.
Monetary Loss: $667.
Preferred solution: Full refund.
I didn't like: This is the worst alirlines ever, No management to handle refunds per policies, Someone answer the phones.