195 views
2 comments

I hate Allegiant Air. I’ve never heard of an airline being so unreliable and so uncompromising.

We flew from Provo, Utah to LAX California with my family- outgoing flight was everything we expected, but on the way home we completely lost any and all desire to fly with them ever again. We were scheduled to fly out at 7am from LAX back to Provo, Utah. At 10:12 the night before they text us that our flight has been cancelled. Outright cancelled.

No reason why. All the text said was that our rescheduled flight was 33 HOURS LATER. Just what the *** were we supposed to do till then? Honestly, I know running an airline requires a lot, I get it, we could do 8 hours later, or even 12 if were really had do, but 33??

A whole 2 extra days and a night? So we called the airline, finally got some girl that sounded like she was either on crack or had just woken up, she was absolutely no help; couldn’t tell us if there would be compensation or not, if we would lose any chance of it if we found our way home, when they would let us know if any changes were made, or even what the general procedure for cancelled flights for the customers were. She was gone about 15 minutes, then came back on the line and said there was an issue in some other city, something or other about an issue supposedly with the plane; it was all very vague. So after an hour and a half of a mess with our rental car company and exploring our options, we decided to call Allegiant again.

This time we got a man who was actually competent and polite, but he still didn’t know what the procedure was. He was also gone about 12 minutes, then came back and said the flight was cancelled “Due to weather”…he did not know where exactly the “flight cancelling weather” was taking place. We checked the forecast back home, it was a small pattering of rain. OH NO RAIN!

WHATEVER SHALL WE DO?? CANCEL ALL FLIGHTS!! Sheesh. Looking back we wouldn’t have been so ticked off if they had just sent us a message saying for every flight ticket, here’s $100 credit voucher to use however we wish to get us through, whether it be getting our own way home or staying in a hotel until the alternate flight took off.

But no, Allegiant’s policy must go something like this: “We will take your money, make promises and advertise like the larger, more reliable airlines, and then when we decide it does not benefit us, we pull the plug on the customers’ plans and they are left to their own devices.” *** Allegiant- we took care of ourselves and found our own way home. 12 hours and $400 later, with absolutely no help from you. On our wonderful drive home, I decided to call Allegiant again, since they had failed to send a text or even an email about any updates, travel tips, or details about anything from *** to Breakfast. This time I got a completely snippety girl with an attitude who was not in any way willing to help us.

Within the first minute she was already telling me that my name, birthdate, and flight number was “completely incorrect” and couldn’t find squat about the situation. After spelling things about again, very slowly, and also supplying the flight confirmation number, she finally got it, all the while giving me attitude. She also said the flight was cancelled due to “inclement weather” and that, how convenient, no refunds are issued due to “weather cancelled flights”. We are seriously wondering if someone along the line really screwed up their job and didn’t do it, and that they canceled the flight and blamed it on the weather to cover themselves.

She then very rudely told me that only a total, grand total, of $242 CREDIT with the airline would be given. Yeah, like we are taking our life in our hands flying you jokers and your corrupted shenanigans EVER AGAIN. Then she basically hung up on me. So we pay $800 for a round trip flight, with their ridiculous baggage fees, and they screw us over, keep our money, and offer us 1/4 of our payment in CREDIT.

Never flying again with you Allegiant. I hope you lose all your customers and go out of business so people who aren’t aware of your poor functionality, procedures, and customer service don’t have to suffer getting ripped off.

Reason of review: Return, Exchange or Cancellation Policy.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Why are you upset? You buy a CHEAP ticket, so the airlines does not offer accommodating flights on other airlines.

The contractual terms that you agreed to were credit, refund, or flight on the next Allegiant plane going to that destination. You agreed to it, in order to save money. Don't be cheap next time and then buy from a more established airlines.

Also, a weather cancellation is not solely limited to the departure and arrival airport.

It can be intermediate flight path areas. It also includes bad weather which affects your airplane getting to your location or which affects the crew of your airplane getting to your location.

The plane and crew must get to your departure location in order for you to fly. If they are affected by the weather, it is a weather delay.

Guest
reply icon Replying to comment of Guest-1288818

They are upset *** because the alternate flight is 33 hrs away. The amount you spend in lodging and food will cost more then the airline ticket itself.

The so called WX delay is to save the airlines money and that's all it is. My wife and daughter are stranded right now in New Orleans - due to so called WX. Their next flight to get home on is (4) days away !!! They are renting a car to drive home and *** Allegiant Airlines.

Cheap air far means nothing if you cannot get your passengers home in reasonable timely fashion.

I've been in the air transportation business for 20+ yrs as a pilot and as a manager. I know BS when I hear it.

Allegiant Air Reviews

  1. 693 reviews
  2. 362 reviews
  3. 154 reviews
  4. 65 reviews
  5. 52 reviews
Allegiant Air reviews