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on jan 6th 2017 i was to fly out of orlando/sandford airport in florida to bangor maine. My mom has bladder cancer and they dont give her long.

My self and younger brother and sister meet at the airport. My sister was running late. Trying to get through security was a nite mare and of course i received a large blue piece of paper that says (expedited ) they told me not to take my shoes off. Im thinking great i`ll zip right through security.

Wrong ! ive been flagged to a searched, my bags and after going through the xray for my self i was pulled aside and frisked your thinking check you out alittle. No i was patted down. My butt crack, my groin all that could be touch with me standing there with my legs apart.

My brother and sister stood there watching and ALL the people in the airport watching me have my groin patted down and up my butt crack. You wana talk about being embarrassed i was down right humiliated right there in front of all these people stopping to look. They dont a place where they can put up a standing curtain like a doctors office. After everything but being probed i got through security.

we hauled butt to the gate and we got 20 feet from the small desk infront of the door to load the plane. a woman is standing there she sees us all but running to get on that plane and she shuts the door on us ! Im infront of them and i look back at them as if to confirm what just happened. I looked back and yes sure enough she had just shut us out.

i said to her hey we are on that flight, to which she says not anymore once the door is closed it can not be opened she said its a security thing. At that time i tell her that i need to be on that flight my mom is dying of cancer and they dont give her long i need to get on that flight. she said we should have been here sooner. i was have an out of body experience i needed to be on that flight i told her as well as another person came over and he is telling me the same thing.

I said to him that she just closed the door on us and she looked right at us as she did it. He made the mistake of trying to tell me he was right there and saw everything. Thats when my siblings said ,the three of us just watched you walk over from another gate next to the one we were at. i raised *** with both of them and ask to speak to a supervisor.

The man that just lied to us about being at our gate is the supervisor! I went off again on him. I told him i wanted to speak to his supervisor now ! After making a phone call we were told to go down stairs and speak to someone.

told her about the door being closed in our faces and that the supervisor lied to us. Well to say the least she says the same thing they did up at the gate. you were late getting to the gate. I ask her so its ok for your employees to treat customers like they did ?

All she could say is sorry ! i went off again and again i ask to speak to her supervisor. Oh im 38 hot now 2 supervisors and im going to get some anwsers. A man came out wearing a dress shirt and tie finely a supervisor not just people passing the buck i told him about my mom and the security mess and his lieing supervisor and the door closed in our faces.

And of course again we were told to get to the gate earlier. There is nothing we could do now we missed our flight because of some one having authority issues and she controls the door. she probably has no control of her life and this is what keeps her going. After raising *** about everthing the man in the tie offers us to catch the next flight out the next day and to waiver the $75 same day flight change, wow i going to miss out on spending over a day with my dieing mother and all he could do was $75 charge which was caused by their control freek employee.

I did make it on the flight the next day. But not without going through the same exact thing with security oh yes all over again my brothers and sister weren't sure they wanted to be seen with me. And again i was humiliated in front of all kinds of people. I have a picture of me holding my big blue card while i waited to be made a public spectacle of.

Needless to say im not happy with TSA the airport security authority and im especially not happy with allegiant air.

i had no choice but to fly back home with them. Im not finished with my complaining now that im back home its time to make it know that allegiant air isnt interested in customers needs its all about the $$$

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Allegiant Air Cons: Fact i lost time with my dieing mother, Incompetance.

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Guest

I am sorry to hear about your mother. No one is ever the best flyer when these situations occur.

I'll share my experience with you, of my experience with Northwest (now Delta) shortly.

This airline is low-cost and, therefore, probably pays their employees next to nothing. This is important to note. A little extra patience and understanding on your part can go a LONG way in helping you to get what you want -- on the plane.

After thinking about your situation, maybe you're "expedited" boarding card was code for "pat-down." I am wondering about how you handled check-in on the original departure date. If you were unkempt, rude and intolerant at the counter, I'm sure you "won" the prize of the special TSA times -- it is from what I understand at the discretion of the airline and the TSA agents.

Many times, Delta considers me TSA-PRE, even though I am not TSA-PRE, I zoom right though because I smile, tip the attendant and dress-up (omg, don't say it's so) for the flight.

In my experience of impending death in the family, I was in Denver, CO, scheduled for a layover in MSP to MBS. I approached the gate agent for a DEN to DTW flight and requested to fly on that flight, explaining an impending death. She was VERY accommodating because I asked, inquired and questioned if she could help -- I did not demand, become boisterous or obnoxious. I offered to pay any fare difference; I just wanted to be able to see my loved one.

I was booked on DEN-DTW-MBS, though I would not be required to complete the DTW-MBS leg, though she did inform me that my bags (skis) would not make it to MBS and I would have to get them from DTW (as this was post 9/11 and bags have to fly with people). No additional cost to me from the airline. In fact, they brought the bags to my parent's house 2 hours away, the next day, again no charge. I obviously tipped the driver.

I don't know all of the particulars of your case, and it obviously could have been handled better by this airline.

At the end of the day, however, you bought a discounted ticket, you were late, they went beyond normal measures to accommodate you on the next available flight (even at no charge). Do you get the same level of service at Wal-Mart that you do at Target or from amazon.com? Probably not, at least that's not my experience.

Let's consider the airline's staff for a moment. They're overworked, underpaid and probably bonused related to on-time departures.

They also have the opportunity to be exposed to the gamut of the human condition. I think itโ€™s entirely possible that they have heard the same story from vacationers who are late, so theyโ€™re probably immune to stories. They have seen and heard everything. Welcome to the free-market economy.

These facts, for some reason, are not covered in schools anymore.

That topic is, however, for a different day and different site. If you donโ€™t like how this airline treated you, fly with others.

Guest

Sanford airport is never packed like that. I fly allegiant from there atleast once a month and every holiday.

Sounds like you were simply late. Your sister should've arrived on time.

Guest

Why don't you blame your sister, who you confess was running late. If seeing your mom was important, you should not have waited for your sister, but gone on to the plane.

If your sister made it, great. If not, on well--don't be late.

You are blaming the airlines for things beyond their control. Weights and balances are done 10 or 15 minutes prior to departure.

Once done, they are not going to allow anyone on the plane. Departure time is when the plane is pushed back from the jetway, not when people who are careless with time can show up expecting to get on.

Ronald Szt
reply icon Replying to comment of Guest-1282990

said (You are blaming the airlines for things beyond their control) i was close enough to see she had brown eyes, but closing the door on us was beyond their control ?

Myiah Yki

You just admitted to running late. Airlines also cannot control the TSA.

I am sorry to hear about your mother, but you get no sympathy for missing your flight. Next time show up early, or even on time, and you wont miss your flight.

Ronald Szt
reply icon Replying to comment of Guest-1282963

as i said in another reply i was close enough to see she had brown eyes but they close the door in my face ... really i know i was late but being that close to the door.

Guest
reply icon Replying to comment of Ronald Szt

And your point is what? Please read the above comments.

Once the weight and balance paperwork is turned in that's it. They're not going to do it again for you and possibly delaying a flight for a plane load of people who found they were able to be at the airport on time.

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