I booked a flight (on December 1st) for my partner and me to fly back to Fort Lauderdale on December 31st. We flew home on Southwest with our dog and intended to fly back with our dog on Allegiant.
I checked with their policy to make sure everything would be fine. I even called them to talk to them directly. We have an emotional support dog so there should be no problem. I made sure our reservation reflected that we would be flying with an emotional support animal.
Well apparently they changed their policy on December 12th and didn't even bother to reach out and let us know.
I had to buy a 900 dollar same day ticket on Southwest Airlines.
Fun times. Thanks Allegiant, you're the absolute worst and we will never use you again.
Product or Service Mentioned: Allegiant Air Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $1100.
Preferred solution: Full refund.