They cancelled our outbound flight from Cincinnati, same day. Best offer was to drive to Indy and they would put us on another flight.
After we arrived, that was also cancelled....no option but to buy new tickets from another airline. Return flight got diverted from IND to Cincinnati. They held us in the waiting area for 6 hours, delaying the flight twice, then cancelling. Then said they would have a bus take us back to Indy.....after two more hours (1:15 AM) they said "you are on your own to get home and get your cars." No future flight, cab fare, hotel voucher.....nothing.
We had to get an Uber to home, then a one way rental car to go get our car from IND.....a 5 hour round trip. Cost us over $1100 total.
Product or Service Mentioned: Allegiant Air Flight.
Reason of review: Return, Exchange or Cancellation Policy.