Allegiant Air - Smoke filled cabin, no word from captain or crew, had to exit from the wing! no apology or any compensation in any way

508 of 851 Allegiant Air reviews

upon landing in Boise, flight 330 6/12/15 the cabin first filled with petroleum smelling vapors, which was burning eyes and making it difficult to breath.then the cabin filled with smoke.

The passengers panicked with not a single word from captain or crew. we exited through the emergency doors onto the wing where the baggage guys got us down. we heard NOTHING from the airline by way of explanation, apology, vouchers for another airline for our return..NOTHING!. someone from safety called later to get our story, and tried to spin it that it was merely condensation.

no way, not possible. we were extremely anxious about our return flight on Allegiant as just the previous week one of their planes made an emergency landing for the same reason in Florida..

Horrible experience!and even more horrible is their lack of consumer contact, customer service.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Customer service
    • Dangerous conditions
    • Pricing misrepresentation
    • Long hold time for calls
    • Getting on a broken plane

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$500
Product or service
Flight
Review category
Transport
review #655034 by

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LadyScot

Jan 10 #1268636 Naples, Florida, United States

Sp instead of getting you and the other passengers off the plane safely, you wanted the flight crew to get on the PA and tell you what was happening? Instead of allowing them to investigate the problem, you want them to call every single passenger and tell them what happened. And you want a free whatever because you did not die on that landing?
Sounds like a Democrat to me.

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