Allegiant Air - Smoke filled cabin, no word from captain or crew, had to exit from the wing! no apology or any compensation in any way
upon landing in Boise, flight 330 6/12/15 the cabin first filled with petroleum smelling vapors, which was burning eyes and making it difficult to breath.then the cabin filled with smoke.
The passengers panicked with not a single word from captain or crew. we exited through the emergency doors onto the wing where the baggage guys got us down. we heard NOTHING from the airline by way of explanation, apology, vouchers for another airline for our return..NOTHING!. someone from safety called later to get our story, and tried to spin it that it was merely condensation.
no way, not possible. we were extremely anxious about our return flight on Allegiant as just the previous week one of their planes made an emergency landing for the same reason in Florida..
Horrible experience!and even more horrible is their lack of consumer contact, customer service.
More Review Details
|Product or Service Quality|
|Number of Destinations|
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
What I liked
What I disliked
- Customer service
- Dangerous conditions
- Pricing misrepresentation
- Long hold time for calls
- Getting on a broken plane
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Review category
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