Senior citizens beware of ALLEGIANT AIR…
My wife and I was booked to fly from Stockton, California to Las Vegas, Nevada. We are financially able to make a trip like this once a year. We were due to leave April 1st at 10 a.m. My wife( age 75) woke me up at 5 a.m. very sick I had to rush her to the hospital she was sepsis and spent 3 nights in the hospital. Then had to have her gallbladder removed and that was two more days, I called allegiant air at 5am to notify them we were unable to make the flight and why. I have a letter from the doctor and Documents from the hospital proving that this actually happened. Allegiant Airlines does not care, They have no empathy for senior citizens, all I got back from them was two form letters Allegiant air does not care, they will tell you they have “trip flex”. It cost so much we could not buy it and still fly. They just said they were keeping our $643.97 and they do not care what we think, they were so rude. All we asked for was to fly at a later date not a refund. You cannot believe how uncaring and rude their customer service people are until you talk to them. They do not care about senior citizens, They take your money and don't care if you ever fly with them again. Please remember Allegiant Airline does not care about senior citizens. I believe that they know seniors at times will get sick and that's how they take your money beware of Allegiant air….TO58397
Product or Service Mentioned: Allegiant Air Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $644.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service, Zero customer service.