Allegiant Air
Reviews and Complaints
Communication
I can never Get them to answer their phone or when I call it is busy. I am having to have the Allegiant credit card company file a formal dispute so I am not charged an extra $140 to reschedule my flight.
We were on an allegiant flight On May 7 on a May 11 my husband came down with Covid on May 13 I came down with Covid today May 17 I tried to contact them to change my flight as a responsible passenger I am unable to get a hold of them so I have requested the Bank of America credit card company just dispute the $140 charge I have been required to pay to reschedule. We have flown Allegiant for years this is not the first time we have had to pay extra in fact a recent flight which was covered for flight coverage cancellation still charged me for rescheduling a flight I sent them two emails about it and have never gotten a response About it and never gotten a response
Preferred solution: Let the company propose a solution
User's recommendation: If you cannot get a hold of allegiant airlines go directly to your credit card Allegiant company and dispute whatever charges you’re trying to resolve
Flight time change
Hello. I just received a email stating my returning flight on June 15 2022 flight #513 has been changed by 4.5 hours then originally planned.
I would like to know if there is any other later time I can return? If not am I able to cancel and get a full refund as I am now scheduled to leave Las Vegas at 1630 and did have a meet scheduled for 1600 which will not work.
I have sent many emails and tried to chat with no luck.
I have called with a wait time of more than 2 hours. I cant afford paying long distance charges for that long of time.
Can someone just return one of the many emails I have sent to Allegiant air!!
Martin Padam
Canceled flight can’t reach CS
Flight info
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Verified Reviewer | Blue Springs, MissouriMy allegiance points
- Mostly affordable
- Misleading
Preferred solution: Let the company propose a solution
Need to buy 5 tickets sfb to dsm and your web site keeps freezing
User's recommendation: Just answer the damn phone
Pets cancellation is difficult
Preferred solution: Full refund
User's recommendation: Be sure before adding pet
They never answer the phone!!!
- Cheap flights
- Affordable
- Poor communication
Preferred solution: Full refund
User's recommendation: No recommend it
Need to extend a voucher
Preferred solution: Full refund
User's recommendation: The airline offers good prices but I have not been impressed with the customer service
Delayed flight
Preferred solution: Let the company propose a solution
User's recommendation: Better customer service!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Stillwater, OklahomaNeed to change passenger name
User's recommendation: Very poor customer service at Allegiant
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRevision of 'In-Air" beverage service
During my last recent round trip flight from GRR-PGD the stewardess did a great job of explaining the "mask policy". However, I also noticed 3 individuals who used the beverage service to circumvent it.They ordered drinks and moved their masks off of their nose and mouth.
When they saw the stewardess heading down the aisle, on went the masks to be quickly removed as soon as the stewardess had passed. I am a retired doctor and with the transmissibility of Covid/Omicron, it is the responsibility of everyone to implement any change in protocol that will protect us all, particularly our employees. That being said, You should discontinue beverage and snack service on flights of less than 4 hours completely, thus forcing non-conformists to comply with airline regulations for the entire flight.
Implement the change please. It's the right thing to do.
- Non-stop
- Late often
Preferred solution: Let the company propose a solution
User's recommendation: Protect yourselves and others by supporting a "no-beverage no snack policy on flights of 4 hours or less.
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Verified Reviewer | Las Vegas, NevadaCredit / Insurance
User's recommendation: Clearly notify that insurance must be purchased for each flight, or does not include both round trip flights.
Change name on ticket
User's recommendation: Buy Flex Pay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gallipolis Ferry, West VirginiaBad experience with Allegiant Air.
User's recommendation: Don't fly it's toxic, literally, in so many ways.
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