Allegiant Air

When I booked online, I was supposed to go to Terminal 1 at LAX. When I arrived at the airport, I noticed there were no flights for me.

I inquired there and was told they thought it was in Terminal 5. I went to Terminal 5 and saw on the flight board that my flight was on time in Hall 18. I went to the Allegiant Airways counter. I checked my baggage at 12:08 for Indianapolis.

I asked the employee if it was indeed in Hall 18. She indicated with her right hand, and I understood correctly that it was towards Hall 18. After going through security, I went to Hall 18; it was around 12:35. I waited for my flight until 1:45 p.m.

I saw no flight to Indianapolis displayed, and in Hall 18 there was just Chicago. I rushed to find out; three people did not know, the fourth told me on the other side of the terminal. I headed to the other side of the terminal; I found nothing. I asked two people with yellow vests; they told me to take the bus, but where?

I was looking for the bus. I found another person with a yellow vest; he told me here. I took the bus, and I arrived at the other terminal; it was 2:08 p.m. I asked where my departure hall was.

I asked four people; no one could give me information. The fifth told me gate 208. When I showed up at gate 208, the plane had left. If the employee had told me I had to take a bus, I'm sure I wouldn't have missed my flight, and if the information on the board was correct, I wouldn't have wasted time.

This is my first time using this airport, and no information was provided to me given the complexity of the route to boarding. I request compensation. Your airline asked me to pay $160 for May 29, 2025; I had to rebook for the 26th with American Airlines. It is not my first flight with your company, but it is the first time I have had a problem.

I request compensation because in no way is this my fault.

Sincerely, A. Allal

I'm extremely disappointed with how Allegiant Air handled my recent travel experience. Due to a 13-hour delay on my July 10 flight, I canceled that leg and received an email from Allegiant confirming the cancellation and issuing a partial refund of $215.

Allegiant then canceled my full round-trip itinerary but did not issue a full refund even though I had to rebook the outbound leg with another airline (Breeze) and buy a separate return flight on July 13 (Confirmation X422SY) to get home. I ended up paying out of pocket for both legs of the trip. I made so many attempts to reach customer service: Called twice and waited over an hour each time without reaching anyone. Requested two call-backs that were never returned.

No one was available at the airport ticket counter. The website crashed repeatedly; Manage My Flights didn't update. The text chat feature was unavailable. The Email Us form returned an error every time.

When I finally reached a customer service agent after another hour on hold, he was rude and dismissive. He said it was my fault and that if I wanted to get home, I had to buy a new ticket. I asked repeatedly how it was my fault when I canceled the July 10 flight due to delay and received confirmation and a partial refund. He offered no explanation beyond blaming me and refused to help.

Allegiant canceled the full trip but only gave a partial refund, forcing me to cover the full cost of replacement flights. I'm requesting a full refund for the July 10-13 itinerary, which Allegiant did not fulfill.

The experience was stressful, expensive, and worsened by the total lack of support. I do not recommend Allegiant based on how this was handled.

I called customer service before my vacation to change my departure date to a day earlier which was on Thursday instead of Friday. The flight was cheaper on Thursday.

The non-customer service rep was instructed not to chagne the return flight but he did anyway and screwed the entire flight up. After being on the phone for over an hour, I felt fotunate just to get the flights rescheduled and thought that i could fix the luggage at checkin but I was wrong. The rep had removed my priority seating, luggage carry on, and Veterans luggage. At checkin, they stated that I would have to call customer service.

Since returning I have called five times and had to wait at least 45 minutes for a representative. Once speaking with them, I still haven't received my refunds for my veterans luggage for both flights nor my refund for the cancelled carry on luggage and for the cheaper flight.

On top of this, our flight was delayed three times on each flight and we didn't get into Miami until 3am. Pitiful services from Alegiant Air.

1. Document of incident

*April 27, 2025

*10:27 flight from Sarasota/Bradenton to Flint, MI

*flight #

2. Description of flight attendant. She was tall with long black hair. One other attendant witnessed our encounter. I also told the attendant at the back of the plane as I went back to the restroom.

3. My husband and I both needed a wheelchair to get to the ramp. My husband's back was hurt and my ankle. We are both 72. I bought our dog's carrier according to the measurements provided on the Allegiant website. We had our dog in his carrier with him zipped in properly. The bottom of the carrier has a waterproof pad which was not wet.

4. My husband had gone back to the bathroom. So, as I tried to put our carry-on in the overhead bin.

5. The airline attendant said something like, 'You cannot put that (meaning dog carrier) on the seat.' I tried to tell her I was going to move him as soon as I got the bag in the overhead.

6. She said, 'You don't understand, you cannot put the carrier there because someone is going to sit there.' I had been told by the ticket agent that no one was in the middle seat, and I am not sure the dog was even on the middle seat.

7. I said, 'You don't understand, I am going to move him.' I honestly did not know where she wanted me to put him. I couldn't put him on the floor because no one would be able to get to their seat, and I couldn't put him in the aisle. There was a flight attendant behind me, so I turned to her to say she doesn't understand, and she said now she's talking about me like I'm not here. Somewhere during all this, she said, 'I'll hang on to the dog,' and picked my bag up without my permission and then set him back on the seat and walked away, I guess.

8. My husband got back from the bathroom just then, so I went back to the bathroom. While I was gone, the other stewardess tried to put the dog under the seat, and as she did, she said if he doesn't fit, he will not be able to go. I would have been really upset if I had heard that. Our dog is an emotional support dog. He is an emotional support dog because my husband's psychiatrist said he needed a support animal. He provides a service, a valuable service, and should be treated as such.

9. When I got back from the bathroom, the dog was under my seat by the window. My husband said that the stewardesses were worried the dog may have wet, but the whole situation could have been explained to me why the dog could not be on the seat, and someone had offered to help me put the carry-on in the overhead. I am 5 feet tall, and the carry-on was probably at least 15 pounds. It was all very unnecessary. The woman that was sitting behind us witnessed the event and said she thought it was very rude also.

10. On our flight out to Florida, I was looking at my dog and then was zipping up the carrier, and another stewardess said very rudely, 'Put the dog's head in and don't open that up.' I said, 'I was just closing it.' She said, 'You were out, you were opening it, I walked by a minute ago and it was shut, and you were opening it.' I told her I wasn't opening it. I don't know what she said after that, but my dog never made a peep on either trip. He didn't try to get out of his carrier; he didn't bark, *** or poo. I was following the rules and minding my own business.

Diana Tanton