Allegiant Air
Allegiant Air Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Allegiant Air has 1.9 star rating based on 1337 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Allegiant Air to a friend or colleague.
- Rating Distribution
Pros: Price, Convenience of airport, Pricing.
Cons: Poor customer service, Customer service, Lack of communication.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Allegiant Air has 1.9 star rating based on 1337 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Allegiant Air to a friend or colleague.
- Rating Distribution
Pros: Price, Convenience of airport, Pricing.
Cons: Poor customer service, Customer service, Lack of communication.Recent recommendations regarding this business are as follows: "Avoid at all costs!", "Walk. It’ll be easier.", "Do not fly with them.", "Direct phone contact like other carriers", "Don’t fly Allegiance.".
Most users ask Allegiant Air for the refund as a solution to their issues.
Review authors value the most Price Affordability and Cleanliness. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Allegiant Air Reviews
"Recent round- trip reservation: 50% failure."
Three adults on round trip to St. Louis from knoxville. On return flight my daughters boarding pass showed irregularity at security and was instructed to see...
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Verified Reviewer |
Union, Missouri
Recent round- trip reservation: 50% failure.
Three adults on round trip to St. Louis from knoxville.
On return flight my daughters boarding pass showed irregularity at security and was instructed to see ticket agent; this was one hour before departure however, no one was at ticket counter; it was closed. After 45 minutes, ticket agent refused to fix issue. She saidif I fix yours, I may have to help others! Plane left with 3 of us on ground.
We rented a car the next day and drove 8 hrs after being left at 10:30 pm.
On top of that, they charged us for all tickets.
Ive been traveling for fifty years and I have never experienced such truly horrific customer non-service! The employees just did not care!
- Price
- Lack of pergormance
Preferred solution: Apology
User's recommendation: Avoid at all costs!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Resolved: Reckless behavior
Company fixed the issue and I have been provided with apology. I sued them in small claims court and won.
The flight left 30 minutes earlier than posted. I was stranded with no alternate flight and no hotel.
Gate agents said pilot wanted to leave.
I asked why there is no announcement. She said there wasnt any time.
So I took them to court and sued.
The judge ruled in my favor. Now Im working on collecting.
User's recommendation: Walk. It’ll be easier.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
My flight was delayed. I want my money back.
My flight was delayed from four in the afternoon until seven in the evening Im not gonna write until midnight. Whos gonna pick me up at the airport pretty pissed off I want my money back.
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Verified Reviewer
Trying to obtain more information about voucher and rescheduling flight
Were trying to get some answers about our vouchers and our plane back home, but nobodys giving us any answers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
De Witt, New York
Seat Hassle-they resold my son's seat without giving us a refund
We had booked as a family to fly in 2 different bookings because of price (only 2 seats available at this price). My son had to cancel at last minute and when we tried to cancel his seat we would have had to cancel one of the bookings and rebook which would have cost us $93 more than what we originally paid for the 2 seats.
So just left it and figured we would have an extra seat for more elbow room . When we were on the plane a guy sat next to me in my son's seat.
The airplane attendents asked if my son was on the plane (because we didn't check him knowing he wasn't coming) and we said know-she then asked the guy next to me if this was his seat and he just nodded yes-I said that's my son's seat that we paid for but attendants' said plane was full and let him sit there. We were not able to get any refund/credit for them reselling the seat we paid for.
- Cheap
- Cheapskates
Preferred solution: Full refund
Voucher reservations
Family emergency Needed to speak with a real person Instead got shifted around Need to book 2 seats IAG-PIE on 6/27 to return in 6/30. Relative is critical and will
Be moved into HOSPICE Now I wait f a call back. Ridiculous treatment
Preferred solution: Reservations f2 ppl rt payable with a voucher
User's recommendation: Direct phone contact like other carriers
Long Valley, New Jersey
I still did not get a refund for my flight that was canceled due to the my Microsoft is she were having
The company could make good on their promise and refund me my money for the flight that was canceled from the Microsoft issue you were having also I was told I was going to get a voucher of $150 for another flight
Honolulu, Hawaii
Cancel flight.
After a 30 minute wait, I talked with two people only to be told that the computers crashed and Ryan would call me back; he never did. So unhappy with Allegiant Air and their plains are not clean.
I had to call the customer service 3 times to get an person and an answer. They answer was not what I wanted.
User's recommendation: Do not fly with them.
Phoenix, Arizona
Plane not clean, customer service could not help me.
Customer service could not help me two different times, the plane was not clean and rocky land.
I dont want to fly them again.
User's recommendation: Don’t fly Allegiance.
Detroit, Michigan
Horrible Customer Service!t
I have tried to call the Customer Service number several times and am put on hold every time. On one of the calls it was going to be a 90 minute wait. My son missed his flight this morning and we don't know what to do about the situation.
User's recommendation: Would not recommend and will not use Allegiant Air ever again.
I need to cancel my flight
The phone screen said my session was terminated after I left a message, and I did not get to talk to an actual person. I just want to cancel my flight for now and will reschedule it in the future.
Resolved: They are terrible in every way, top to bottom! Walk to your destina
Company fixed the issue and I have been provided with apology. Contact from airline with full credit
Walk to where you need to go before flying with this garbage waste of a space airline! They are the absolute worst company to deal with in any way!
- Everything else
Preferred solution: Airline credit is all we asked for, not a refund
User's recommendation: Walk, drive or do anything to avoid this trash airline
Sterling, Illinois
TSA approved lock cut off and replaced with old one
Upon returning from Las Vegas airport we discovered my wife's TSA approved lock had been cut off and replaced with an old scratched brass lock.TSA said they would have placed an NOI in the bag if they had opened it.SO,it must be some baggage person or someone else who handled bag had sticky fingers although nothing was missing.My wife has a unique looking bag so maybe they thought she had something valuable in her luggage.
User's recommendation: Check your lock and get a hard to cut off lock.
Airline Expert Talks
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Is it safe to not wear a mask on a plane? Jamie Larounis, a travel expert with The Forward Cabin, explains the new mask-optional policy, its impact on airlines and passengers, and whether COVID testing is required.
Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Appleton, Wisconsin
Absolute Nightmare
When I got to the airport there was no one at the luggage counter to grab my checked bags that I paid for. So I had to bring them all through security.
By the time I got to the terminal two teenage girls wouldnt let me on the flight claiming I was late when it was still grounded. They would not refund my $266. The manager was super rude & unprofessional. I went back to the bag counter & this blonde just treated me like a loiterer when I was trying to get my refund & told me to leave the counter.
Not only did these generic Charlies night banshees ruin my vacation & my business trip, I was inconvenienced my 10 year vacation that took weeks to plan along with hundreds of dollars for hotels with no resolution other than Your money is forfeited from their customer service rep. Who clearly had no idea what she was doing after an excruciating painful wait time on hold. I had to wait hours for a cab because it was after a Packer game & they were the only cab in town. I emailed their customer service and got the same canned response.
I asked repeatedly for a legal representation which they constantly dodged. Worst experience ever. I do not plan on, or recommend flying with this company ever.
Spend the extra money & use a reputable airline that will actually let you on the flight you paid for instead of an off brand that profits & takes advantage of the average man. Stain shame & dishonor amongst these thieves.
User's recommendation: Fly with a reputable airline instead
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
*** YOU I HOPE YOU HO DOWN HARD
Can't use voucher. Can't get through in any way.
You are the poorest service I've ever dealt with. I hope you go down hard.
- This is the worst service ive ever used
Preferred solution: Full refund
Wichita, Kansas
Reembersment
El servicio al cliente esta bien mediante lines teléfono pero la atención al cliente en ambito peraonal ea todo lo contrario
About
Allegiant is a an American travel company, providing flights from small cities to world-class destinations, making the journey affordable and convenient. Its main difference from the other air companies is in low-low fares, and nonstop, all-jet service. It traces its history from its foundation in 1997 and is certificated by the U.S. Department of Transportation (DOT) as a "Scheduled Air Carrier". Allegiant is allowed to fly scheduled and charter flights throughout the U.S, Canada and Mexico. Allegiant can boast trained employees team that meets all FAA requirements for security, safety and operations. Allegiant also provides services in hotels finding, cruises, activity, travel, besides flights all over America.
Allegiant Air is ranked 118 out of 638 in Airlines and Air Transport category
USA
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Absolutely agreed
I will agree with the previous response.
"I was late" You were late you stupid jelly or you would have been on board. If you were on time, your bags would have been loaded.
Stop lying! Once weight and balance are taken, it doesn't matter if it's still sitting there. As you found out, you were not getting onboard. Here's the thing, people who work the desk also load bags and check people in at the gate.
They don't have time to wait for a so-called "man" and his lame family to show up whenever they please. You were TOLD when to be there if you wanted to go on your little vacation which by the way, no one cares what it was about. There is no need to pad your complaint with factoids that don't matter. What's sad here is your family (probably used to it) has to watch a man-child whine and NOT accept responsibility for his actions.
I'm sure you're used to getting your way elsewhere but in this case, they told you and put you in your place. Idiot....