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New Reviewer

Allegiant Air is a HORRIBLE AIRLINE

I found an amazing deal on the Allegiant Air website Thursday, August 23rd, 2012. It was so good that I refreshed the page thinking there was an error. It kept coming back to the same thing. Air & 5 nights hotel was $169.60. So I booked it. How could I not? It...
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62 comments
#2196321

Now I'm starting to understand that spending all day trying to get thru to that published 70x-50x-88xx number without success is not an unusual occurrence. I was on hold for 2 hrs.

and 13 minutes then they hung up.

Left a note that customer service is not the best, I think they blocked me because after that I can not even get to the ring tone to get in line. I'm done with them EM

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ID
#342099 Review #342099 is a subjective opinion of poster.
Location
Chilliwack, British Columbia

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Verified Reviewer
New Reviewer

My flight was cancelled and I didn't cancel it.

I called to check in Sep 24, 2022 @10:30PM and the message said my flight for Sep25,2022 from Las Vegas to Sioux Falls,SD was cancelled. I almost fainted. I didn't cancel this flight so I was very surprised. Customer service at that hour could only tell me the flight...
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ID
#4032094 Review #4032094 is a subjective opinion of poster.
Pros
  • Non stop flights
Cons
  • After hour customer service inadequate
  • Customer service excessive wait time
Loss
$223
Preferred solution
Full refund

It took a week for me to reach a real person to figure out how to access then use my credit voucher.

I finally stumbled upon a phone number and the agent was polite and quickly resolved my dilemma. Its just TOO difficult to reach a real human!!

User's recommendation: Never cancel a reservation.

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ID
#4030180 Review #4030180 is a subjective opinion of poster.
Location
Underwood, Minnesota

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Verified Reviewer
New Reviewer

My flight

Allegiant Air - My flight
I'm coming from Phoenix go to Fargo ND but on my ticket it Fargo to Phoenix it not right so I one to change it so someone please help me with it
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ID
#4016723 Review #4016723 is a subjective opinion of poster.
Location
Phoenix, Arizona

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New Reviewer

Delayed flight paying extra parking

Allegiant Air - Delayed flight paying extra parking
My flight was delayed for five hours and because of this I had to pay an additional day of parking I would like to receive a refund for this tomorrow morning parking fee
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ID
#3999900 Review #3999900 is a subjective opinion of poster.
Loss
$20
Preferred solution
Price reduction
New Reviewer

Checked bag

Was on hold with customer service 88 mins with no help live chat does not work.I did the bundle when I booked I thought included carry on and checked bag only to find out it wasnt,because I checked in I could not change it. Customer service is ridiculous and the chat useless. Dont think I will be flying with them again.

User's recommendation: Do another airline.

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ID
#3992948 Review #3992948 is a subjective opinion of poster.
Preferred solution
Information

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New Reviewer

No communication with Allegiant on broken scooter

I've been going on 3 weeks now and I've tried calling ID calling doing chat messages hanging on the line for 2 and a 1/2 to 3 hours and still no personal contact with anybody at legion air concerning the damage of my Mobility scooter I am now not able to go where I...
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ID
#3967636 Review #3967636 is a subjective opinion of poster.
Pros
  • Friendliness a good bargain
Cons
  • No actual human communication
Loss
$600
Preferred solution
My scooter fixed

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Verified Reviewer
New Reviewer

Refund

Allegiant Air - Refund
Allegiant Air - Refund
I havent received my refund yet. Please let me know how can you send the money you guys owe to me. Ivebeen expecting the refund for a week now and havent received anything yet. This is truly i professional and I would like for you guys to tell me whats going on with me refund please. Call me @ 832328****
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ID
#3967007 Review #3967007 is a subjective opinion of poster.
Loss
$77
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Airfare

Allegiant Air - Airfare
Allegiant Air - Airfare
Fair changed from $735 to $302. Agent said there wasn't anything he could do about it and very rude. Don't fly Allegiant. This will be my fourth trip this year with Allegiant, and my last.

User's recommendation: Don't fly Allegiant! They don't value their repeat customers.

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2 comments
#2247535

Here's what you do. Pull the terms you agreed to.

Show them the price match clause and you should be fine.

If there isn't such a clause, you should remember this isn't Walmart that matches prices and haggles with losers. You'll be back to this airline because you're cheap and will not pay more for a seat on another airline.

#2247703
@PissedConsumer2247535

Was just upset with the guy that was very rude who could barely speak English before I had a chance to explain. Allegiance a good deal.

Staff always professional and curious. Very clean airplanes.

My apologies. Just an old man needing to vent.

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ID
#3932700 Review #3932700 is a subjective opinion of poster.
Location
Tampa, Florida
Pros
  • Was happy before
Loss
$433
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Price

Allegiant Air - Price
This will be about the fourth time in the last year I have flown with Allegiant. Will be my last time. Booked a flight from Cincinnati to Las Vegas for 367. Now it dropped to 151. And all I got from the agent was, would you expect us to raise your rate if it went up. And he was rather smart about it. Will probably fly at least six times in the next year, and it will not be with Allegiant!!

User's recommendation: Do not use Allegiant Airlines.

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ID
#3932679 Review #3932679 is a subjective opinion of poster.
Location
Tampa, Florida
Pros
  • Was happy before
Loss
$433
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Book A Flight

Booked a flight on United after being on hold for 2 hours and only now receiving a follow up. My time is valuable so I can't wait around for you even if your prices are great. There is no way to confirm the accuracy of the information you provide on your site. I tried to check you out but am happy with an airline I can count on.

User's recommendation: Don't wait around on hold, it takes a well for them to reply, they never answered the phone.

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ID
#3922407 Review #3922407 is a subjective opinion of poster.
Location
Mariposa, California

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Verified Reviewer
New Reviewer

Canceled flight after 2 hour delay

Allegaint Airlines, We understand Airlines are somewhat understaffed. We are very surprised and upset that after checking bags, going through security, being delayed with our plane sitting on the tarmac for an 1hour and a half so Allegiant could board another Allegaint...
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ID
#3919144 Review #3919144 is a subjective opinion of poster.
Location
Deltona, Florida
Service
Allegiant Air Flight
Pros
  • Cost
Cons
  • Reliability
Loss
$850
Preferred solution
Hotel and amusement park ticket reimbursement
New Reviewer

I don't know how it came up pissed customer I'm not pissed I am actually very happy to fly Allegiant. I'm a veteran and always do business with companies that have veteran honors programs like yoursel

No complaints at all. Love the airlines. Too much upside to Flying Allegiant then down. Love flying Allegiant.

User's recommendation: Always check when you go commercial and check if Allegiant Airlines flies to your destination. Veterans bring proof of your veteran ID.

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ID
#3915816 Review #3915816 is a subjective opinion of poster.
Location
Tampa, Florida

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Is it safe to not wear a mask on a plane? Jamie Larounis, a travel expert with The Forward Cabin, explains the new mask-optional policy, its impact on airlines and passengers, and whether COVID testing is required.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

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Verified Reviewer
New Reviewer

Phoned to get information on a flight so I could book.

I was on hold for over an hour to get information on a flight I found and no one answered. I am now sis about this airline and I fly often. Thanks
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ID
#3909240 Review #3909240 is a subjective opinion of poster.
Location
Mariposa, California

Advised of “2 hour wait time” trying to contact by phone; after over an hour, the line was disconnected. Never did speak with any human being. REALLY poor customer service.

I needed to either send a picture and frame (retirement gift for relative whose retirement party I will attend on Saturday) by UPS, or, if the size were allowed, check the package. I needed verification that I will be able to check this package; if not, I needed to...
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ID
#3909000 Review #3909000 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Are we allowed to take our drone with us?

Its a small drone, this flight is a vacation with our children and would like to know if we are allowed to bring the drone with us to document our family vacation. Its a small drone. Plz get in touch with me as soon as possible. Thank you
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ID
#3907380 Review #3907380 is a subjective opinion of poster.
Location
Waverly, Tennessee

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