Allegiant Air
Allegiant Air Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Allegiant Air has 1.8 star rating based on 1337 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Allegiant Air to a friend or colleague.
- Rating Distribution
Pros: Price, Convenience of airport, Pricing.
Cons: Poor customer service, Customer service, Lack of communication.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Allegiant Air has 1.8 star rating based on 1337 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Allegiant Air to a friend or colleague.
- Rating Distribution
Pros: Price, Convenience of airport, Pricing.
Cons: Poor customer service, Customer service, Lack of communication.Recent recommendations regarding this business are as follows: "Verify and write down all info on your call", "Use common sense if you need to make a change to your flight just go to modify/ cancel and do your thing. I did no problem and I called and they showed me where my voucher is", "Don't bother trying to contact an actual human being at Allegiant.", "Avoid at all costs!", "Walk. It’ll be easier.".
Most users ask Allegiant Air for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Allegiant Air Reviews
"Recent round- trip reservation: 50% failure."
Three adults on round trip to St. Louis from knoxville. On return flight my daughters boarding pass showed irregularity at security and was instructed to see...
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Verified Reviewer |
Fort Myers, Florida
Allegiant error in booking
On Dec. 1 I called Allegiant to have my grandson, Ayden Reeves, added to reservation L5J4JP on which his aunt, Angie Ventura, is flying.
Angie is over 21yrs, has agreed to accompany Ayden who is 11 yrs. I made this clear to the Allegeant agent and I booked it. I was told that this prompted a new confirmation, MB5TXA. After the call I checked and found that this booking was for myself, Gerard Pion, and my granchild Ayden.
I live in Florida and the flight originates in Providence so I could nevr make this flight. I was never informed that I had booked this way on my call.
I will need Ayden added to Angies flight, L5J4JP and after this have MB5TXA cancelked and fully refunded as this was your agent's error. Thank you
User's recommendation: Verify and write down all info on your call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I love Allegiant Airlines!!! Love the prices!! Love that they take care of our Military retirees , Veterans,, and Active Duty!! I just wish they would fly to Savannah/ Hilton Head SC from Allentown PA
I had to cancel my flight and they reimbursed me no problem. No pissed off person here folks!! I never had problems
- Great prices
- More destinations from allentown pa
- Like hilton head sc
User's recommendation: Use common sense if you need to make a change to your flight just go to modify/ cancel and do your thing. I did no problem and I called and they showed me where my voucher is
Spring Hill, Florida
Resolved: Promised refund for flight cancelled by Allegiant not rec'd after nearly a month
Company fixed the issue and I have been provided with apology. After several attempts to reach Allegiant's customer service (one time I was "on hold" for 1 hour & 38 minutes before giving up) I was finally successful in reaching someone.
Tried many times but kept getting "unexpected error" msg. & was ret'd to "flight status" page. Email said if didn't do anything they'd refund cost of cancelled flight after 72 hours so I just booked another flight. It's now been almost a month & there's been no refund.
I've spent hours--literally, no exaggeration--live chatting, emailing & "on hold" or waiting for call-back. We've always loved the convenience of Allegiant Air but customer service simply does not exist at Allegiant.
User's recommendation: Don't bother trying to contact an actual human being at Allegiant.
Rock Hill, South Carolina
Allowed food to take home from thanksgiving dinner
Never answered question I asked. Very disappointed in response. Not sure what to do on this family trip.
Stockton, California
Phony phone on internet for Allegiant and I called it
Trying to cancel a flight. Number listed on line was to a bogus number. Would like to report that but wait time is an hour
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Resolved: Reckless behavior
Company fixed the issue and I have been provided with apology. I sued them in small claims court and won.
The flight left 30 minutes earlier than posted. I was stranded with no alternate flight and no hotel.
Gate agents said pilot wanted to leave.
I asked why there is no announcement. She said there wasnt any time.
So I took them to court and sued.
The judge ruled in my favor. Now Im working on collecting.
User's recommendation: Walk. It’ll be easier.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Union, Missouri
Recent round- trip reservation: 50% failure.
Three adults on round trip to St. Louis from knoxville.
On return flight my daughters boarding pass showed irregularity at security and was instructed to see ticket agent; this was one hour before departure however, no one was at ticket counter; it was closed. After 45 minutes, ticket agent refused to fix issue. She saidif I fix yours, I may have to help others! Plane left with 3 of us on ground.
We rented a car the next day and drove 8 hrs after being left at 10:30 pm.
On top of that, they charged us for all tickets.
Ive been traveling for fifty years and I have never experienced such truly horrific customer non-service! The employees just did not care!
- Price
- Lack of pergormance
Preferred solution: Apology
User's recommendation: Avoid at all costs!
Columbus, Ohio
My luggage and clothes were damaged during my flight
We went from Florida to Cincinnati. Couldn't find my luggage for an hour.
Finally found it. It was in a garbage bag.
My suitcase was damaged. My clothes are all dirty and damaged when I retrieved it back.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
My flight was delayed. I want my money back.
My flight was delayed from four in the afternoon until seven in the evening Im not gonna write until midnight. Whos gonna pick me up at the airport pretty pissed off I want my money back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trying to obtain more information about voucher and rescheduling flight
Were trying to get some answers about our vouchers and our plane back home, but nobodys giving us any answers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
De Witt, New York
Seat Hassle-they resold my son's seat without giving us a refund
We had booked as a family to fly in 2 different bookings because of price (only 2 seats available at this price). My son had to cancel at last minute and when we tried to cancel his seat we would have had to cancel one of the bookings and rebook which would have cost us $93 more than what we originally paid for the 2 seats.
So just left it and figured we would have an extra seat for more elbow room . When we were on the plane a guy sat next to me in my son's seat.
The airplane attendents asked if my son was on the plane (because we didn't check him knowing he wasn't coming) and we said know-she then asked the guy next to me if this was his seat and he just nodded yes-I said that's my son's seat that we paid for but attendants' said plane was full and let him sit there. We were not able to get any refund/credit for them reselling the seat we paid for.
- Cheap
- Cheapskates
Preferred solution: Full refund
Voucher reservations
Family emergency Needed to speak with a real person Instead got shifted around Need to book 2 seats IAG-PIE on 6/27 to return in 6/30. Relative is critical and will
Be moved into HOSPICE Now I wait f a call back. Ridiculous treatment
Preferred solution: Reservations f2 ppl rt payable with a voucher
User's recommendation: Direct phone contact like other carriers
Long Valley, New Jersey
I still did not get a refund for my flight that was canceled due to the my Microsoft is she were having
The company could make good on their promise and refund me my money for the flight that was canceled from the Microsoft issue you were having also I was told I was going to get a voucher of $150 for another flight
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Honolulu, Hawaii
Cancel flight.
After a 30 minute wait, I talked with two people only to be told that the computers crashed and Ryan would call me back; he never did. So unhappy with Allegiant Air and their plains are not clean.
I had to call the customer service 3 times to get an person and an answer. They answer was not what I wanted.
User's recommendation: Do not fly with them.
Phoenix, Arizona
Plane not clean, customer service could not help me.
Customer service could not help me two different times, the plane was not clean and rocky land.
I dont want to fly them again.
User's recommendation: Don’t fly Allegiance.
Detroit, Michigan
Horrible Customer Service!t
I have tried to call the Customer Service number several times and am put on hold every time. On one of the calls it was going to be a 90 minute wait. My son missed his flight this morning and we don't know what to do about the situation.
User's recommendation: Would not recommend and will not use Allegiant Air ever again.
About
Allegiant is a an American travel company, providing flights from small cities to world-class destinations, making the journey affordable and convenient. Its main difference from the other air companies is in low-low fares, and nonstop, all-jet service. It traces its history from its foundation in 1997 and is certificated by the U.S. Department of Transportation (DOT) as a "Scheduled Air Carrier". Allegiant is allowed to fly scheduled and charter flights throughout the U.S, Canada and Mexico. Allegiant can boast trained employees team that meets all FAA requirements for security, safety and operations. Allegiant also provides services in hotels finding, cruises, activity, travel, besides flights all over America.
Allegiant Air is ranked 139 out of 716 in Airlines and Air Transport category
USA
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If you no show for a flight you forfit your ticket and seat you paid for. Then they will be given to standby passengers. Either airline crew members or friends or family of crew members.