Allegiant Air
Allegiant Air Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Allegiant Air has 1.8 star rating based on 1340 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Allegiant Air to a friend or colleague.
- Rating Distribution
Pros: Price, Convenience of airport, Pricing.
Cons: Poor customer service, Customer service, Lack of communication.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Allegiant Air has 1.8 star rating based on 1340 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Allegiant Air to a friend or colleague.
- Rating Distribution
Pros: Price, Convenience of airport, Pricing.
Cons: Poor customer service, Customer service, Lack of communication.Recent recommendations regarding this business are as follows: "Avoid Allegiant Airlines", "Avoid allegiant", "Make it a little easier to speak to a live person.", "Bring your own snacks! Prices are horrible even for water! Fight 2283", "Verify and write down all info on your call".
Most users ask Allegiant Air for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Allegiant Air Reviews
"I love Allegiant Airlines!!! Love the prices!! Love that they take care of our Military retirees , Veterans,, and Active Duty!! I just wish they would fly to Savannah/ Hilton Head SC from Allentown PA"
I had to cancel my flight and they reimbursed me no problem. No pissed off person here folks!! I never had problems User's recommendation: Use common sense if...
"Awful"
No charge for bags on multiple Allegiant Flights, suddenly a flight from PIE to PIT, our bags are too big and we had to pay $75 per bag. Inconsistent baggage...
Punta Santiago, Humacao
Awful
No charge for bags on multiple Allegiant
Flights, suddenly a flight from PIE to PIT, our bags are too big and we had to pay $75 per bag. Inconsistent baggage policy!
User's recommendation: Avoid Allegiant Airlines
Punta Santiago, Humacao
Baggage crap
Inconsistent baggage measurement charges. Allowed us on first flight for no fee, then charged us $75/bag to get home.
Rinky *** airline. Will fly on a real airline next time!
User's recommendation: Avoid allegiant
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Counter check in very very slow. Make my check in .10min!! Plus I had to wait .15min more for wheel chair that should have been ready added to flight!
There was a young man who got really rude! When I tried to explain what happened he then got very nasty and so did the other employees.
Threatened to not let me on the plane because I got mad at The way I was treated. When I was there before the 2hrs.
if you guys are short handed it isn't my fault. The actual fight was great!
All Customer service in Idaho Falls was horrible.
User's recommendation: Bring your own snacks! Prices are horrible even for water! Fight 2283
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I love Allegiant Airlines!!! Love the prices!! Love that they take care of our Military retirees , Veterans,, and Active Duty!! I just wish they would fly to Savannah/ Hilton Head SC from Allentown PA
I had to cancel my flight and they reimbursed me no problem. No pissed off person here folks!! I never had problems
- Great prices
- Like hilton head sc
- More destinations from allentown pa
User's recommendation: Use common sense if you need to make a change to your flight just go to modify/ cancel and do your thing. I did no problem and I called and they showed me where my voucher is
Middleton, Wisconsin
Unauthorized charge to U.S.
We were booked on 12.31 flight at 4:31 pm from Sarasota to Rockford which didn't depart until 10am on 1.1. No information was provided in gate area until 6pm, so we booked flight for 1.2.
We were then advised this reservation would be cancelled and not charged to us.
It has been charged as well as a $50 charge. These need to be promptly reversed.
Jim Picard and Caeli Houden
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Verified Reviewer |
Fort Myers, Florida
Allegiant error in booking
On Dec. 1 I called Allegiant to have my grandson, Ayden Reeves, added to reservation L5J4JP on which his aunt, Angie Ventura, is flying.
Angie is over 21yrs, has agreed to accompany Ayden who is 11 yrs. I made this clear to the Allegeant agent and I booked it. I was told that this prompted a new confirmation, MB5TXA. After the call I checked and found that this booking was for myself, Gerard Pion, and my granchild Ayden.
I live in Florida and the flight originates in Providence so I could nevr make this flight. I was never informed that I had booked this way on my call.
I will need Ayden added to Angies flight, L5J4JP and after this have MB5TXA cancelked and fully refunded as this was your agent's error. Thank you
User's recommendation: Verify and write down all info on your call
Indianapolis, Indiana
I didn't mean to go to that site. I just wanted to update a reservation & was having problems doing it. The problem was resolved so everything is fine.
I was trying to add a wheelchair for someone & it was added to myself instead of the correct person. I did finally get to the right representative & it was resolved.
User's recommendation: Make it a little easier to speak to a live person.
Spring Hill, Florida
Resolved: Promised refund for flight cancelled by Allegiant not rec'd after nearly a month
Company fixed the issue and I have been provided with apology. After several attempts to reach Allegiant's customer service (one time I was "on hold" for 1 hour & 38 minutes before giving up) I was finally successful in reaching someone.
Tried many times but kept getting "unexpected error" msg. & was ret'd to "flight status" page. Email said if didn't do anything they'd refund cost of cancelled flight after 72 hours so I just booked another flight. It's now been almost a month & there's been no refund.
I've spent hours--literally, no exaggeration--live chatting, emailing & "on hold" or waiting for call-back. We've always loved the convenience of Allegiant Air but customer service simply does not exist at Allegiant.
User's recommendation: Don't bother trying to contact an actual human being at Allegiant.
Vitoria, Espirito Santo
Can not book on line.
I have been locked out of the app and any time I try to log in it shows I am locked out. Have been trying to call for 4 days.
I would like to book flights but I can not get in. Help.
Rock Hill, South Carolina
Allowed food to take home from thanksgiving dinner
Never answered question I asked. Very disappointed in response. Not sure what to do on this family trip.
Stockton, California
Phony phone on internet for Allegiant and I called it
Trying to cancel a flight. Number listed on line was to a bogus number. Would like to report that but wait time is an hour
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Resolved: Reckless behavior
Company fixed the issue and I have been provided with apology. I sued them in small claims court and won.
The flight left 30 minutes earlier than posted. I was stranded with no alternate flight and no hotel.
Gate agents said pilot wanted to leave.
I asked why there is no announcement. She said there wasnt any time.
So I took them to court and sued.
The judge ruled in my favor. Now Im working on collecting.
User's recommendation: Walk. It’ll be easier.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Union, Missouri
Recent round- trip reservation: 50% failure.
Three adults on round trip to St. Louis from knoxville.
On return flight my daughters boarding pass showed irregularity at security and was instructed to see ticket agent; this was one hour before departure however, no one was at ticket counter; it was closed. After 45 minutes, ticket agent refused to fix issue. She saidif I fix yours, I may have to help others! Plane left with 3 of us on ground.
We rented a car the next day and drove 8 hrs after being left at 10:30 pm.
On top of that, they charged us for all tickets.
Ive been traveling for fifty years and I have never experienced such truly horrific customer non-service! The employees just did not care!
- Price
- Lack of pergormance
Preferred solution: Apology
User's recommendation: Avoid at all costs!
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Columbus, Ohio
My luggage and clothes were damaged during my flight
We went from Florida to Cincinnati. Couldn't find my luggage for an hour.
Finally found it. It was in a garbage bag.
My suitcase was damaged. My clothes are all dirty and damaged when I retrieved it back.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
My flight was delayed. I want my money back.
My flight was delayed from four in the afternoon until seven in the evening Im not gonna write until midnight. Whos gonna pick me up at the airport pretty pissed off I want my money back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trying to obtain more information about voucher and rescheduling flight
Were trying to get some answers about our vouchers and our plane back home, but nobodys giving us any answers
Preferred solution: Full refund
About
Allegiant is a an American travel company, providing flights from small cities to world-class destinations, making the journey affordable and convenient. Its main difference from the other air companies is in low-low fares, and nonstop, all-jet service. It traces its history from its foundation in 1997 and is certificated by the U.S. Department of Transportation (DOT) as a "Scheduled Air Carrier". Allegiant is allowed to fly scheduled and charter flights throughout the U.S, Canada and Mexico. Allegiant can boast trained employees team that meets all FAA requirements for security, safety and operations. Allegiant also provides services in hotels finding, cruises, activity, travel, besides flights all over America.
Allegiant Air is ranked 141 out of 770 in Airlines and Air Transport category
USA
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The next time, get there 2 hours early loser.