On October 21, 2019 I was a passenger on flight 2014 departing from Bradenton/Sarasota airport at 12:16. There was a slight delay in the flight.
I loaded in zone 5 at gate B9. Shortly after entering the plane, I realized I had left my coat at the gate-just feet away.It was a $150. Columbia featherlight 3/4 length jacket I had purchased the day before. I told a flight attendant and he assured me someone would retrieve my coat and I could not exit the plane or I would not be able to reboard the plane.
I took my seat, got my luggage in the overhead and then got up to approach another attendant . I asked her about someone getting my coat. By then, my traveling companion realized she had also left her coast with mine at the gate. I was told to take my seat..
After the door was being closed, I once again asked the flight attendant about his promise of an airline employee retrieving the coats. I was told they were in a hurry to get pushed away from the gate and the employee likely didn't have time to look for it. I could have walked down the jetway and retrieved my coat in a matter of 2 minutes if I had been allowed to exit the plane.There was plenty of time for me to retrieve it. I knew exactly where our coats had been left--just feet from the end of the jetway.
I could easily have gotten my coat in my carry-on but having read so many negative reviews about customers being forced to check a bag even when it was not over the weight limit, I chose to wear it on. I called the airport as soon as we landed in Nashville, but no one from the gate had turned my coat into the airport lost and found. So a $39. flight that cost me $100 with all the additional charges from Nashville to Sarasota ended up costing me an additional $150 for a recently purchased coat that was not retrieved as promised.
This was my first experience on Allegiant.
It turned out to be a negative experience since I was told, "we will go back and get your coat" and then all I got was, well, I'm sorry. We were in a rush.
Product or Service Mentioned: Allegiant Air Flight.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Full refund.
Allegiant Air Pros: I felt like it was a bait price.
Allegiant Air Cons: All the additional add on fees.