Flight 787, 6/20/15, XNA to Sanford Fla.Delayed 2 hours in boarding area and almost 1 hour on plane before departing.
Flight 786, 6/28/15, Sanford, Fla. to XNA.
Had 1:48pm departing time, delayed to 2:48pm, delayed to 5:00pm. Checked in at3:30pm and lady charged me extra $50 for 18+ lbs. for checked bag.
Asked about all the delays and she said I have to complain to someone else. Set in boarding area until 6:00pm. Finally boarded and set on plane another 40 minutes before departure. Got to Northwest Ar.
airport and set on plane another 30 minutes to get into our gate. Suppose to get there at 3:16pm and got home 70 miles away at 11:20pm. On the plane, asked for a 4 oz. cup of water and wanted to charge me 2 dollars.
I go to see my three grandchildren in Florida about once every three years or so and flew there 11 years ago (not on AllegiantAir).
Thanks for a wonderful trip.Before I take you again, I will hitch hike.
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What I liked
What I disliked
- Uncaring staff
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Product or service
- Allegiant Air Flight 787
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