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1.3

I am seriously disappointed/hurt/angry with allegiant airlines. On July 11th I was traveling back home from my fathers funeral.

I asked for wheelchair service from my connecting flight on frontier (terminal D) to allegiant airlines (terminal A) but never got it. I checked in for my flight at 8am and spoke to agents about my flight and need for wheelchair service/assistance. I was told that it would be taken care of!!! I got Nothing!!

On top of that my flight left 10min early knowing that I was coming!!! When I got to the terminal, the agent that helped me was very unsympathetic to my disability and need for assistance! I couldn't believe it, my knee was so swollen and I was hunched over crying in pain. I told her that I was supposed to have wheelchair service and that The flight left 10 minutes early, the agent said that happens.

I told her again that I would have made it if I had gotten wheelchair service, agent was irritated and sighed at me stating next flight is in 4 days. I told her I needed to get home. She got me on a different flight to a city 4 hours away/8 hours round trip from home, I was told I was lucky I wasn't going to be charged for this flight and again asked for wheelchair assistance. While waiting for my new flight we had to change terminals from A to B and again NO One helped me with wheelchair service.

Then when I got to Great Falls, MT again No Wheelchair service. I had to have my daughter drive to come get me from there. I suffered for over a week with bruising to my knees and calves!!

I have always used allegiant and have told Everyone how great it has been... NOT ANY MORE!!

I am Disgusted with how I was treated!!! Allegiant Needs To Make It Right!! This was unacceptable and a new law was recently passed for disabled passengers like myself ..

I hope that you better train that agent and others like her! I am broken hearted that this happened and when trying to call on several occasions to speak with someone I was on hold for 3-4 hours each time, all to get disconnected.

Original flight was to MSO

New flight was to GTF

User's recommendation: Not sure what to say at this point.. don't expect much help.

Monetary Loss: $150.

Preferred solution: Full refund, gas money reimbursement and anything else the company would like to offer for physical pain and lack of empathy they put me through. .

Allegiant Air Pros: Pricing or cost, Direct flights.

Allegiant Air Cons: Cannot reach company by phone, Disability assistance, Communication, Lack of empathy, Disregard for disabled customers.

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#2224248

Assuming the airline (not the airport) is responsible, they just don't have the staff to push you around. They have a bare staff that does everything.

The person who tags your bag at the first desk oftentimes is the one who helps to load them and then comes up and checks people in at the gate.

Assuming they provided a wheelchair and not the airport, they have a choice, YOU or a plane full of people.. Why do you think tickets are so cheap on this airline?

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