On a flight from OAK to LAS, Allegiant failed to manage their fleet properly or give good updated information so that customers could make alternative plans.A flight that was supposed to leave at 12:30pm instead left at 1:30am the following day.
Little to no action was taken by Allegiant to remedy the situation and I still have not received a re-fund. During the experience, they failed to give out water and food vouchers. They failed to inform people of other flight options, they failed to properly manage their fleet to get a different plane to take us on the hour flight. They failed to maintain their aircrafts to a level that would allow them to render the services they said they could.
After the event, they have not responded to any of my complaints and I have waited over an hour on hold to talk to no one.This company is a joke and frankly you are better off taking your money and throwing it in the air than "flying" with Allegiant.
Review about: Allegiant Air Flight 1030.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $400.
Preferred solution: Full refund.
I didn't like: Unresponsive customer service and inability to get a refund.