On a flight from OAK to LAS, Allegiant failed to manage their fleet properly or give good updated information so that customers could make alternative plans. A flight that was supposed to leave at 12:30pm instead left at 1:30am the following day.
Little to no action was taken by Allegiant to remedy the situation and I still have not received a re-fund. During the experience, they failed to give out water and food vouchers. They failed to inform people of other flight options, they failed to properly manage their fleet to get a different plane to take us on the hour flight. They failed to maintain their aircrafts to a level that would allow them to render the services they said they could.
After the event, they have not responded to any of my complaints and I have waited over an hour on hold to talk to no one. This company is a joke and frankly you are better off taking your money and throwing it in the air than "flying" with Allegiant.
Product or Service Mentioned: Allegiant Air Flight 1030.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $400.
Preferred solution: Full refund.
I didn't like: Unresponsive customer service and inability to get a refund.