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1.0

I will absolutely never use your airline again. I'm disgusted.

Last week my husband, who is in the line of duty with LVMPD, was critically injured at work. I had a flight to leave today to Oregon which I purchased weeks ago. I called you guys and explained that there was no way I could travel because he was in the hospital and had major surgery and I needed to care for him. I couldn't go out of town.

And you guys DON'T CARE.

You won't credit me or allow me to use the ticket I paid for another time when my husband has recovered. Way to treat first responders and their families.

Reason of review: Poor customer service.

Location: 1201 N Town Center Dr, Las Vegas, NV 89144, USA

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"Way to treat first responders and their families."

I've never understood complaints like this. People like you whine that they can't get their money back when they can't travel because of stuff like sudden death in the family, illness and other horrible stuff.

Call me crazy but if something like this goes down with me, the last thing I'm thinking about is getting money back from an airline.

Sounds like you spent more time on the phone than being around your man.

Here it is, I know you won't like it and you'll probably say "you work for(insert business)but you agreed to this when you hit that little tick box.

You know the one that said YOU UNDERSTOOD how this thing works. There were no provisions for emergency situations even if you toss in a: Age Card Gender Card Race Card Vet Card and now the first responder card.

DO NOT agree to the terms if you're not ready to honor them when the chips are down. Simple as that.

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