Allegiant Air
Reviews and Complaints
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Verified ReviewerMy flight was cancelled and I didn't cancel it.
I called to check in Sep 24, 2022
@10:30PM and the message said my flight for Sep25,2022 from Las Vegas to Sioux Falls,SD was cancelled. I almost fainted.
I didn't cancel this flight so I was very surprised. Customer service at that hour could only tell me the flight was cancelled but not when it was cancelled. I booked a flight on Delta that left the same time as my Allegiant flight on Sunday the 25th.
I need to know when this flight was cancelled, how it was cancelled and the date it was cancelled. You can imagine I am looking for a refund of the fare as I took the flight to Las Vegas and my itinerary showed the return flight when I looked it up.
This flight had to be cancelled in error. I will be waiting for a response.
813 486 ****
Pamela Pierce
- Non stop flights
- Customer service excessive wait time
- After hour customer service inadequate
Preferred solution: Full refund
It took a week for me to reach a real person to figure out how to access then use my credit voucher.
User's recommendation: Never cancel a reservation
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed flight paying extra parking
Preferred solution: Price reduction
Checked bag
Preferred solution: Information
User's recommendation: Do another airline
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo communication with Allegiant on broken scooter
I've been going on 3 weeks now and I've tried calling ID calling doing chat messages hanging on the line for 2 and a 1/2 to 3 hours and still no personal contact with anybody at legion air concerning the damage of my Mobility scooter I am now not able to go where I need to go because I don't have access to my scooter it is a non running scooter because of the damages that Allegiant has done to it's done to it and they won't even contact me Be very aware of who you're flying with at least with other airlines you can talk to a human person and try to get some interaction done with Allegiant you can't Be very wary of the company that you're
- Friendliness a good bargain
- No actual human communication
Preferred solution: My scooter fixed
User's recommendation: What you pay for is what you get
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit voucher
Preferred solution: Full refund
User's recommendation: Don’t send too much info for a service dog
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund of $60.
- Misleading customers about no charge for one piece of luggage
Preferred solution: Refund for luggage charge
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Round Rock, TexasMissing bag
Preferred solution: To have my bad delivered today.
User's recommendation: Tell them the bags will not be transferred for a connecting flight.
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Verified Reviewer | South Bend, IndianaI have not received my refund from a canceled flight
- No lost luggage
- Short direct flights
- Lack of prompt customer service
Preferred solution: Full refund
User's recommendation: I like flying Allegiant for quick easy flights, but their customer service sucks!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Coolidge, ArizonaPower outage
Just to start this happen on June 3 2022@***0:30p.m. At the South Bend airport.
I have waited on your phone site for 5 hours. Which was very upsetting to say the least. On June 3 when we got to airport the electric was out. Which caused a lot of spiraling affect.
There should have been a representative from the airport there to help. Everything was down and there you are standing there.
The reason that I writing to you is that the car rental place was shut down.
1. I tried to get a place to stay. It would have been over $100.
2.
I had already paid for a night that I couldnt get too.
3.also paid for my car rental through your site. And lost a day on that.
4.had to sleep at the airport which I shouldnt need to say how uncomfortable that was.
Just nobody seem to care about the people left behind.
We trying to get things through national car rental but nothing so far.
At one point they said I had to go through you because I booked through you.
I have been trying to go through you but the phone, I been on hold for over 5 hours and finally had to hang up. Something need to get better this was ridiculous.
Mrs Struck
- Wait time on phone when calling customer service
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbia, South CarolinaPoor communication
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdd lap child
- Price
- Aweful customer service
- Read previous note
- Customer service sucks
Preferred solution: Full refund
User's recommendation: Fly elsewhere with another company because the customer support team at allegiant is atrocious.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisI need confirmation of cancellation of my flight
Preferred solution: Full refund
Change of reservations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaI can't make a flight it won't go through !
Preferred solution: Make a flight !
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You are beyond stupid. Only a fool would put meds in checked luggage.