Allegiant Air
Reviews and Complaints
I need to cancel my flight
The phone screen said my session was terminated after I left a message, and I did not get to talk to an actual person. I just want to cancel my flight for now and will reschedule it in the future.
Resolved: They are terrible in every way, top to bottom! Walk to your destina
Company fixed the issue and I have been provided with apology. Contact from airline with full credit
Walk to where you need to go before flying with this garbage waste of a space airline! They are the absolute worst company to deal with in any way!
- Everything else
Preferred solution: Airline credit is all we asked for, not a refund
User's recommendation: Walk, drive or do anything to avoid this trash airline
Sterling, Illinois
TSA approved lock cut off and replaced with old one
Upon returning from Las Vegas airport we discovered my wife's TSA approved lock had been cut off and replaced with an old scratched brass lock.TSA said they would have placed an NOI in the bag if they had opened it.SO,it must be some baggage person or someone else who handled bag had sticky fingers although nothing was missing.My wife has a unique looking bag so maybe they thought she had something valuable in her luggage.
User's recommendation: Check your lock and get a hard to cut off lock.
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Verified Reviewer |
Appleton, Wisconsin
Absolute Nightmare
When I got to the airport there was no one at the luggage counter to grab my checked bags that I paid for. So I had to bring them all through security.
By the time I got to the terminal two teenage girls wouldnt let me on the flight claiming I was late when it was still grounded. They would not refund my $266. The manager was super rude & unprofessional. I went back to the bag counter & this blonde just treated me like a loiterer when I was trying to get my refund & told me to leave the counter.
Not only did these generic Charlies night banshees ruin my vacation & my business trip, I was inconvenienced my 10 year vacation that took weeks to plan along with hundreds of dollars for hotels with no resolution other than Your money is forfeited from their customer service rep. Who clearly had no idea what she was doing after an excruciating painful wait time on hold. I had to wait hours for a cab because it was after a Packer game & they were the only cab in town. I emailed their customer service and got the same canned response.
I asked repeatedly for a legal representation which they constantly dodged. Worst experience ever. I do not plan on, or recommend flying with this company ever.
Spend the extra money & use a reputable airline that will actually let you on the flight you paid for instead of an off brand that profits & takes advantage of the average man. Stain shame & dishonor amongst these thieves.
User's recommendation: Fly with a reputable airline instead
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Verified Reviewer
*** YOU I HOPE YOU HO DOWN HARD
Can't use voucher. Can't get through in any way.
You are the poorest service I've ever dealt with. I hope you go down hard.
- This is the worst service ive ever used
Preferred solution: Full refund
Wichita, Kansas
Reembersment
El servicio al cliente esta bien mediante lines teléfono pero la atención al cliente en ambito peraonal ea todo lo contrario
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Tickets
Need to change date on a ticket. One person can not fly on this trip can the use the ticket at a later date?
- Price of airline tickets
- Cost for luggage
Preferred solution: To use ticket at later date.
User's recommendation: Maybe
Miami, Florida
Cancelled flt
Boarded flight at 1:45,sat on runway till 2nd in line to leave, pilot comes on to say we have to go va to gate to fuel, redo his fueling school, get back in line farther back take off after an hour or more, get 35 mins into flight have to return plane trouble, towed in fire trucks, just got luggage, 7 hours on plane to go 200 miles maybe, missed brother in-laws funeral because of this ***
User's recommendation: Stay sway
Maricopa, Arizona
Customer service sucks, can’t get through to anyone
Was trying to change flight, and couldnt get through to customer service. I advised not to use their services
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hebron, Kentucky
Damage baggage they refuse to reimburse for
They destroyed my suitcase on 9-1 , I have emailed and called soooo many times its dumb, sit on hold for an hr each time , they emailed me saying they will not be taking care of the damage!! We are card holders and travel multiple times a year yet they treat their customers like this !
- You get what you pay for
- Cheap affordable airline but
- Poor customer service
Preferred solution: Full refund
It looks like the wheels are damaged? Unfortunately no airline(especially budget) covers to wheels,straps,pulls ect.
All of the information is under the contract of carriage.
The one you had to agree to when you purchased your ticket. It sucks but it’s not airline specific
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Verified Reviewer
Deverted flight from Denver to Appleton flight 1567 on December 23 2023
Was only a 2 hour flight that turned into almost a stay inthe hospital from being disoriented due to being given the run around sitting on the tarmac for 3 hours.Then let into the airport and my husband and I where both disoriented.We where not assisted at all.Didnt get a hotel coupon or any help at all. Please note I would like be reimbursed for our health and well being. We finally had to take a car rental all the way to Appleton from Minneapolis.
- There are no pros
- We where misled
Preferred solution: Full refund
Flights on all airlines get delayed for many reasons.mechanical,weather,air traffic control. Airlines especially budget airlines don’t cover out of pocket expenses when delays/ diversions happen.when it’s caused by something uncontrollable.Its always a good plan to have extra emergency cash for unexpected delays/overnights.
Airlines can only keep you on the tarmac for 3 hours unless circumstances out of their control like air traffic control holds your plane on the tarmac.The only thing the law requires them to do is 1. Give you access to restroom(can’t be inoperable).2 after 1and a half hours they must provide you water.
3.If you have any medical emergency they must provide aid. This is what is required of every airline in the us.
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Verified Reviewer |
Newburgh, Indiana
Reservation concerns
Made two flight reservations in error flying out of two different destinations. Our party of three, two were on one flight departing from different cities.the customer
User's recommendation: The customer service representative was excellent and so helpful to resolve my problem.
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Verified Buyer |
Las Vegas, Nevada
Zero Customer Service
If it were possible to rate a company a zero for customer service, Allegiant Air would be an example of a company that has no interest in helping its customers. I understand that it's easier if everyone goes to the Allegiant App or Website to make flight adjustments, but when the technology is glitching out, slow, and unable to accomplish, the only option is to attempt calling them.
I bought TripFlex, and simply tried to update the flight home to a new date. The app glitched and provided an "error" screen three (3) times... next I tried to adust the date on the website and made two (2) attempts there and a similar "oops" screen. Mind you, the entire time I was attempting to make these updates online and on mobile, I was on hold...
it's been 30 mins and I'm about to hang up the phone.
Please note: I manage websites, mobile apps, and social media for a living, so I have no problem navigating technology... This company is garbage.
- Direct flight to vegas
- Everything else
Preferred solution: Changed Flight Date
User's recommendation: Allegiant Air: Because Sometimes It's the Only Option
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Verified Reviewer
I was gonna complain from my first call
No complaints...u need a salesman in the US believes in your products
No complaints nice guy helpful and knowledgeable use allegiant airtheyre top notch
- There quality employees
Preferred solution: Nothing
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Verified Reviewer |
Las Vegas, Nevada
Cannot Manage Travel and Agent "disconnects" calls
My Allegiant no. Is 10174****.
C# N812SG. Please change return flight to 11 Mar for Thomas a. Rice and Carrie Muller-Rice.
I called 9 times Sunday and 3 times this morning, 26 Feb to "member services, 702-800-****. Agent cannot hear and cell call drops...
But Zero interruption for 30 to 50 minutes on hold listening to music, credit card offers, ID check, boarding pass check, blah blah. Amazing why your agent cannot hear me.
- Flys to st pete
- Poor customer service
Preferred solution: My Allegiant no. Is 101740800. C# N812SG. Please change return flight to 11 Mar for Thomas a. Rice and Carrie Muller-Rice.
User's recommendation: DONT try to change flights
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Absolutely agreed
I will agree with the previous response.
"I was late" You were late you stupid jelly or you would have been on board. If you were on time, your bags would have been loaded.
Stop lying! Once weight and balance are taken, it doesn't matter if it's still sitting there. As you found out, you were not getting onboard. Here's the thing, people who work the desk also load bags and check people in at the gate.
They don't have time to wait for a so-called "man" and his lame family to show up whenever they please. You were TOLD when to be there if you wanted to go on your little vacation which by the way, no one cares what it was about. There is no need to pad your complaint with factoids that don't matter. What's sad here is your family (probably used to it) has to watch a man-child whine and NOT accept responsibility for his actions.
I'm sure you're used to getting your way elsewhere but in this case, they told you and put you in your place. Idiot....