This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018.
When logging in I receive an error message that reads: An unexpected error has occurred and we are looking into it. Please try again later. I have been receiving this message since December 2018. I have talked, chatted and emailed Alligiant multiple times and keep getting blown off.
This may seem trivial, but I will tell you this, when you are attempting to evacuate your daughter from a hurricane and relying on Alligiant website to manage and change flights it becomes much more. The last time this happened, just recently during Hurricane Dorian, I had to phone customer service, I was on hold for over three hours in the middle of the night before I needed to evacuate her and when I finally reached the agent and explained my situation the agent hung up on me. I can assure you I was courteous and professional while attempting to remedy the situation. This is in no way how anyone should be treated during a difficult time such as this.
Thankfully for my daughter things worked out ok. I would hate to think someone in a much more affected area had the same plight.
Product or Service Mentioned: Allegiant Air Flight Booking.
Reason of review: Poor customer service.
Monetary Loss: $250.
Preferred solution: Fix Web Site Issue and provide voucher for all my efforts, stress, anxiety, loss of time..
Allegiant Air Pros: Cheap direct flights from two cities where i work and live.
Allegiant Air Cons: Unexcusable lack of concern.