Not resolved

This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018.

When logging in I receive an error message that reads: An unexpected error has occurred and we are looking into it. Please try again later. I have been receiving this message since December 2018. I have talked, chatted and emailed Alligiant multiple times and keep getting blown off.

This may seem trivial, but I will tell you this, when you are attempting to evacuate your daughter from a hurricane and relying on Alligiant website to manage and change flights it becomes much more. The last time this happened, just recently during Hurricane Dorian, I had to phone customer service, I was on hold for over three hours in the middle of the night before I needed to evacuate her and when I finally reached the agent and explained my situation the agent hung up on me. I can assure you I was courteous and professional while attempting to remedy the situation. This is in no way how anyone should be treated during a difficult time such as this.

Thankfully for my daughter things worked out ok. I would hate to think someone in a much more affected area had the same plight.

Product or Service Mentioned: Allegiant Air Flight Booking.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Fix Web Site Issue and provide voucher for all my efforts, stress, anxiety, loss of time..

Allegiant Air Pros: Cheap direct flights from two cities where i work and live.

Allegiant Air Cons: Unexcusable lack of concern.

  • Manage Travel
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