When I arrived to board Allegiant flight 798 from Orlando-Sanford to Plattsburgh NY at 0530 on December 28, I was notified that flight 798 was cancelled. After waiting in line for an hour I was informed by an Allegiant agent that I could try, as a "reaccom," the same flight on December 30, or that I could fly on flight 740 on December 29, which would go to Rochester NY.
(SFB-ROC). Both were unsatisfactory alternatives. Nevertheless, I decided on flight 740, but before doing so I asked the Allegiant agent that if I had to, could I subsequently cancel the 740 flight and get a full refund. The agent said "yes." About an hour later, I was able to book another flight with a different airline that was leaving that afternoon.
Then, I tried to contact Allegiant to cancel my reservation on flight 740. Surprise, surprise! The Allegiant website would not permit a cancellation, so I tried the phone, and of course they never answered the phone ---- altogether I held for a total of five hours during the rest of the day trying to reach them. This is a perfect Catch-22, isn't it?
Allegiant said I could cancel a flight reservation but then they denied me the ability to do so. I have subsequently emailed them twice requesting my refund, with no result (their website promises a response within 24 hours, another Allegiant joke).
This is not merely "poor customer service." It is thievery. John Quenell
Review about: Allegiant Air Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $300.
Preferred solution: Full refund.