Allegiant Air - Allegiant personnel unaware of ESA policy
Flying home July 9, 2017 with my ESA Rabbit, I was told my rabbit could not board the plane.This coming after he has been accepted and flying for 2 years on Allegiant!
I have multiple documentation from my mental health provider dated within the year,registration papers with the national service animal registry identifying my rabbit with pictures and an ID # No where in the Allegiant policy does it state "cats and dogs only" for ESA's ! For ESA's It states Dogs and other animals! No where does it state that your doctor has to say what "type " of animal your ESA is. Only your condition and that the animal is needed or being used for therapy.
I had all the correct paperwork. I was rudely told cats and dogs ONLY and that was THEIR knowledge for the past 8 yrs. well, I continued through security and just prior to boarding was told yes, I was CORRECT about my animal...so sorry.
This has happened 3 or 4 times in the last two months, when previously I have had no problem.I don't know WHAT the attendants have or have not been told of late, but they are CLEARLY confused in the area of ESA's!!
Review about: Allegiant Air Customer Care.
Reason of review: Poor customer service.