182 views
7 comments

A good friend of mine who is suffering from stage 4 cancer wanted to travel to Maine to be with his sister. We are in Central Florida and I agreed to take him to Sanford Air port .

He made the arrangments we in advance . I can't testify because we said our goodbyes outside for parking reasons . Driving home he calls me and said he can not board the plane because he was late which it was early in the morning and looking at the clock in my car it showed 6:15 and his flight was 7:05 . Maybe he was slightly late by the regulations.

But I only see this as a personal judgement decision made by the teller to not let my friend get on the flight instead of doing what he could to get him on the flight there was plenty of time . I guess what my point is that this company doesn't give a *** about people if they did it would have showed at that moment .

They worked my friend for another 75 bucks that he doesn't have and alot of painful aggrevation . I would never fly with this airline they don't care !

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I regularly fly out of a regional airport serviced by two legacy carriers: Delta and United. Both are serviced by their regional jet contractors, and the gate/check-in and baggage staff are shared.

In many cases, it's the same guy that took your check-in that works as the gate agent.

Knowing that these agents are pressed for time, just like the rest of us, I always go out of my way to smile, ask they how they are doing and ALWAYS tip if I have checked baggage ($2 to $5 per bag, depending on size).

If I am running late, a $10 or $20 goes a long way for the agent to "look the other way." It's simple; you strike up a conversation with them when they ask for your ID, you put the cash in the ID and pass it over to him/her. They look at it, and you say, "thank you for your service." In every experience doing this, I am rewarded by getting my luggage on the plane and getting through security with TSA-PRE. In fact, many times, the agent will have upgraded me to Business Class for all legs of my outbound journey. I'll admit, this doesn't work as well at larger airports where the staff works for the airline.

At the end of the day, this guy or gal is the person who is going to make the decision if YOU get on that flight or not.

Maybe these suggestions wonโ€™t work with this airline, maybe they will.

The moral of the story here, take pride in yourself and dress professionally -- you'll be treated professionally -- even if you're a vacationing passenger with skis.

Treat the airline professionals, like professionals and most of all human beings. You'll be shocked how far a smile, a nice attitude, and gratitude will get you; your destination.

Guest

Why don't you condemn yourself for getting him to the airport late? If you had got him there in time, or not spent so much time outside saying goodbye, he would have been on the flight.

You should volunteer to pay the $75.00 for your failures.

You are angry at the airlines, because they simply upheld the terms of the contract, which your friend agreed to. Also, you admit he was late, but are still mad. Additionally, he may have been much later, because your car clock was wrong.

We notice it is not your friend who is complaining because the contract he agreed to was enforced, but you - the one who got him to the airport late.

Guest
reply icon Replying to comment of Guest-1269021

How do you figure he got to the airport late? His buddy called him at 6:15 - after he was through TSA security and to the departure gate - and was told he couldn't board a 7:05 flight?

Guest
reply icon Replying to comment of Guest-1269089

"Maybe he was slightly late by the regulations."

Guest
reply icon Replying to comment of Guest-1269089

No where in the complaint does it say that the passenger got through security and was at the departure gate. The complaint simply says "he can not (sic) board the plane." That could mean the passenger did not get a boarding card at the ticket counter.

In fact the reference to the passenger not being allowed to board when "there was plenty time," sounds more like being stopped at the ticket counter, i.e., He could have gotten through security and to the gate, because there was plenty of time. One would not say that about a person who was standing at the gate: time for what, to walk down the ramp to the plane.

Guest

"Maybe he was slightly late by the regulations."

Come on, by your own admission your friend was late. Late is Late

"Allegiant recommends arriving at the airport at least two (2) hours prior to scheduled flight departure.

Please plan accordingly so that you are checked in for your flight, through airport security, and at the boarding gate at least one hour before scheduled flight departure."

When you click that button you're saying you know the deal and will be there when you're supposed to be there.

They won't hold a plane for anyone who can't be on time for whatever reason.

With this airline the person who is at the desk could also be the person who is tossing bags in the hold and then at the gate.

If they wait for everyone who just boogies on in when they want to the entire flight could be delayed or worse yet cancelled because the pilots timed out.

Guest
reply icon Replying to comment of Guest-1268775

Do you work for this bloody airline ????? I am stuck waiting for my cancelled flight to get to Vegas which has out of pocket cost us almost $400 for hotel

And missed concert tickets not to mention the fact that by the time we finally get to Vegas we only get a day and a half there because of these *** !!!!

It will be know everywhere I can post that Alligiant is a joke !!!!

Why would you attack someone for expressing how they are disappointed in an airline that would deny boarding when they were there in plenty of time !!!! Late would be moments before the plane *** and they had a waitlist due to overbooking which happens with every airline !

Allegiant Air Reviews

  1. 693 reviews
  2. 362 reviews
  3. 154 reviews
  4. 65 reviews
  5. 52 reviews
Allegiant Air reviews