My flight left early - without me! I had checked in during the 24 hour check in period but due to car problems and a sick 4 year old, we were not there 2 hours ahead of time.
My daughter dropped me off and left for home (about 1.5 hours away) but the guy behind the counter told me to wait for the manager. I asked him where I should wait, and he gave me a dismissive wave... So I stayed where I was, just off to the side of the baggage check in. about 30 minutes later the people behind the counter said there goes the flight to Vegas...
Grand Island Nebraska does not have a queue to get to the runway, so it is very unlikely that they were even pulled away from the gate. I believe that they resold my seat. Selling it twice and charging for baggage - what a scam! After waiting for an hour for the manager - he came and (speaking broken language) offered a flight from Des Moines (over 5 hours away) but of course I would have to pay for it, and my two checked bags again!
And how would I get there? He just shrugged. The cherry on top is that I also had booked a car from Alamo through them, so it was non-refundable also!! So I lost the air fair and rental car for 8 days and seeing my family for Thanksgiving!
There is no customer service. You cannot talk to anyone if you have problems. Maybe that is on purpose because there is so much to complain about!
I should have gotten a clue when you have to pay for every bag, even carry-ons (or pay more at the airport) and they don't even provide a water on the flight. I will be filing with the BBB and will never fly or recommend flying with them again.
Product or Service Mentioned: Allegiant Air Flight.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $550.
Preferred solution: Full refund.
I didn't like: Dirty planes, Manager no help, Get you on the extras, Charge for all bags, Cancellation policy.