I am writing as a result of being on flight 638 and it being cancelled which caused a serious negative impact on me financially. I did not receive your notification until I was already at the airport car rental return in which I was more than 2 1/2 hours early due to the fact that I had to drive over an hour and return a car and to be at the airport 2 hours before as required. Upon arrival at the checkin counter there was no agent for more than 1 hour. When an agent finally arrived they were not helpful had no information and are rude.
As a result of this inconvenience and extremely poor communication via phone, text,email and at the airport I had to purchase tickets to fly out of another airport to get to my final destination and then obtain ground transportation to pick up my vehicle back at concord regional airport.
This incident which occurred on Allegiant's end and without reason cost me an additional $350 for 2 one-way tickets back to Charlotte and job that was awaiting my early arrival to Concord.
The vouchers sent to me are useless to me as one I will not be flying with your airlines ever again and the passenger traveling with me will does not live anywhere your airlines flies to. . I am requesting a full refund of our return flight portion and luggage fee in addition to reimbursement of the cost of my return flights that needed to be purchased to get back to the concord regional airport.
I hope in the future that your communication to your Passengers are notified on a more timely basis and that you instantly install in a recovery plan in the event an incident like this occurs again.
Product or Service Mentioned: Allegiant Air Flight 638.
Reason of review: Poor customer service.