Product: Allegiant Air Customer Care Clear all filters (148 of 148 reviews match)
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Allegiant Air - Issue with my reservation - misspelled information

4.8
Details
Customer care corrected the spelling
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Review
#1682691 Review #1682691 is a subjective opinion of poster.
Service
Allegiant Air Customer Care
Pros
  • Easy flight access
Cons
  • Not enough flight options for a particular destination
Reason of review
Good customer service
1.0
Details
— Beware!!! Animal hater works at Allegiant air! Punta gorda airport Punta Gorda airport FL, Allegiant air employee are very disrespectful! Be careful if you travel with a pet. Most terrible service, the manager is a very rude person and an animal hater, also appeared...
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1 comment
Anonymous
#1759308

So, out of the blue, these people just flipped out on you? Riiiiight...I'm betting they asked you to do something, you went into you I'm special and have done it like this forever act.

Look, no one cares about you and your mutt. Drive if you have to have an animal hold your hand.

Review
#1671901 Review #1671901 is a subjective opinion of poster.
Service
Allegiant Air Customer Care
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Tags
  • Customer Dissatisfaction

Allegiant Air - Damaged wheelchair- refused reimbursement

2.2
Details
Allegiant Air - Damaged wheelchair- refused reimbursement
Allegiant Air - Damaged wheelchair- refused reimbursement
I want to share my experience. Last week I flew to Orlando, Florida from Nashville, Tennessee on Allegiant Airlines. The flight that I took damaged my wheelchair and was delayed 3 hours. I needed to drive another hour from Orlando to Palm Coast, Florida for an appointment. I contacted Allegiant and they said they wouldn’t pay for the damage because I didn’t report it within 4 hours. I wrote them saying it is unacceptable that Allegiant will not reimburse me for the damage they caused my wheelchair. I would suggest no one fly Allegiant unless they enjoy this kind of treatment. Of course, this is very frustrating to me. But I would like to warn other wheelchair users. Do you have a suggestion for me?
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1 comment
Anonymous
#1750544

You agreed to the terms.report in 4 hours.If you report later how do they know that the damage occurred in their possession

Review
#1611430 Review #1611430 is a subjective opinion of poster.
Service
Allegiant Air Customer Care
Pros
  • Inexpensive
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • No Refund

Allegiant Air - Allgiant flex insurance they suck and should be sued

1.3
Details
Cant get thru to anyone to change reservation. Its deliberate.
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Review
#1464115 Review #1464115 is a subjective opinion of poster.
Service
Allegiant Air Customer Care
Reason of review
Poor customer service

Allegiant Air - Nightmare in South Oregon

They cancelled the fly And they keep going to lay to the guests about weather issues ... but all the other company fly without problem . Why they are not honest And tell the people what going on ? I still waiting to fly Las Vegas from yesterday !!!! And they keep going delayed the fly ...
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Review
#1458656 Review #1458656 is a subjective opinion of poster.
Service
Allegiant Air Customer Care
Reason of review
Poor customer service
I tried to have cancel my flight because I did not realize my husband already booked. I asked them to waive the cancellation fee $75.00 per flight. They would not. Very poor customer service. NEVER AGAIN!!
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3 comments
Anonymous
#1742443

Tickets are Non Refundable for any reason even if they are booked in error.As long as the flight is more than a week out,you have 24 hrs to cancel with no penalty for full refund after that you are held to the terms you agreed to.

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Review
#1455108 Review #1455108 is a subjective opinion of poster.
Service
Allegiant Air Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Allegiant Air - I got screwed out my money an beetrying to get it back for 2 weekdays

i bought a ticket for my friend to catch a oneway from san antonio texas an they told him they couldnt find it well heres all the info, oneway ticket jan 6 2019 econnnomy flight 2075 9:52pm arrive in las vegas at 10:58 44eO2957f i payed 145,25 my name is audrey palmer the money was taken off my card he didnt catch the flight could i please have my money back an it was frontier
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Review
#1448808 Review #1448808 is a subjective opinion of poster.
Service
Allegiant Air Customer Care
Reason of review
Order processing issue
1.0
Details
I booked a flight (on December 1st) for my partner and me to fly back to Fort Lauderdale on December 31st. We flew home on Southwest with our dog and intended to fly back with our dog on Allegiant. I checked with their policy to make sure everything would be fine. I...
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4 comments
Anonymous
#1742449

When they changed their policy they sent EVERYONE who was already booked an email which is standard and all that is required by law.Uf you didn’t get the email it may have went to spam

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Review
#1438672 Review #1438672 is a subjective opinion of poster.
Service
Allegiant Air Customer Care
Reason of review
Poor customer service
Loss
$1100
Preferred solution
Full refund
2.1
Details
yes they should reimburse money when iots their staffs fault something like this happens. a very similar thing happened to us just over a year ago and due to the woman at ythe desks incompetence,she made us late to baggage. we then had to purchase 2 more tickets and...
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2 comments
Anonymous
#1591203

Did you arrive at least 2 hours early?

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Review
#1380974 Review #1380974 is a subjective opinion of poster.
Service
Allegiant Air Customer Care
Reason of review
Poor customer service

Contact Allegiant Air Customer Service

Mailing Address:
Allegiant Travel Company
1201 N. Town Center Drive PO Box 371477
Las Vegas, Nevada 89144
United States
Phone:
(702) 505-8888
All Allegiant Air Contacts

Allegiant Air Reviews

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Allegiant Air reviews

Allegiant Air in Apopka, Florida - Luggage

1.2
Details
I have put on hold for 1 hour and 45’ and still waiting. Terrible service.. I will never flight with your company again
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Review
#1378936 Review #1378936 is a subjective opinion of poster.
Service
Allegiant Air Customer Care
Reason of review
Poor customer service