Product: Allegiant Air Customer Care Clear all filters (111 of 111 reviews match)
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Checked in to flight 1754 - Maria the ticket agent must have had a bad day.No smile or greeting... just a growl. Charged me for overweight bag (2lbs) and said she could not give a receipt! Also, never received my baggage claim check for SDF so hopefully Maria ate lunch...
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Anonymous
Anonymous

Yawnnnnnnnnnnnnnnnnnnnnnnnnnn"but didn't even check my ID..."Unless things have changed, the first thing they do when you mosey up to the counter is ask for your ID and ticket...

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Allegiant Air Customer Care
#1114607
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Flew the 15 2017 have a serious medical condition and needed to use the restroom i was told no as we were landing.Although the lady beside me and her small children were switching seats. I then flagged down another crew member who i told was a very personal matter but...
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2.7
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Allegiant Air Customer Care
#1075992
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Allegiant Air - Missed mothers funeral due to lack of employee cooperation
Missed my mothers funeral!! Mobile boarding was unavailable so proceeded to get physical boarding pass..was then told could not get even tho gates were not closed..my mobile pass then came through on my phone..proceeded to security check point and was not allowed to...
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1.9
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Allegiant Air Customer Care
#1074430
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Allegiant Air - Customer Service Line

#1067559
Seriously, this is the worst customer service call line I have ever experienced. I should not have to call 3 times a day to try to get someone. I still have not gotten someone to pick up and cancel my flight. I do not think I will be booking with Allegiant again, not worth it!
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Allegiant Air - Rude customer sevice at Gate 14 at 9:15 AM flight 500

#1046265
2.0
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Your rep at the counter threatened to charge us for a personal bag my wife was carrying for our disabled daughter and stepped in front of us and caused a scene and wouldnt let us on the ramp to the plane until our Autistic daughter had her bag in her hand. I also asked for his badge number and he deliberantly turned it backwards so i couldnt get his ID to give to you.
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Price Affordability

Allegiant Air Customer Care Review

#1031832
Waiting over 50 minutes so far fir checked bags. It is like no one is working here. Never again!
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Allegiant Air Customer Care Review

#1031441
2.4
Details
We flew from Orlando to Indianapolis. We sat in front of the gates for almost an hour because "there weren't any gates open". We could see plenty of open gates. After 50+ minutes, they let us get off the plane. Since we arrived on time, I don't understand why they didn't plan ahead so we could de-plane.
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Flying home July 9, 2017 with my ESA Rabbit, I was told my rabbit could not board the plane.This coming after he has been accepted and flying for 2 years on Allegiant! I have multiple documentation from my mental health provider dated within the year,registration...
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Anonymous
Anonymous

Airlines are not required to accept any other animals other than dogs and cats.zBut they can and usually do accept other animals.But not required.Rats,snakes,ferrets ect almos...

3.9
Product
Allegiant Air Customer Care
#1072716
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Allegiant Air - Horrible
Allegiant Air - Horrible
I have had my ticket money just kept without me using the service due to an emergency.With no refund. I thought it was illegal to take money and keep it without goods and services rendered? I don't care if the fine print says it or not. They should not even be allowed...
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Anonymous
Anonymous

Its not illegal if you agreed to the terms of the ticket.

Anonymous
Anonymous

Almost all airlines have the same policy.you agreed to the terms.

1.2
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Allegiant Air Customer Care
#1068679
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Thank you, Allegiant Air, Nicki (P6D) did not have to go to the extent of explaining and crediting my husband because he is a veteran of the 70's...we got back a lot of money, both flights were ahead of schedule, which in the world where everyone wants everything to...
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5.0
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Allegiant Air Customer Care
#1063259
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Our flight was cancelled early am due to them giving our plane to another flight.They said they could get us to Ohio. Our destination was Indiana. We had to go to the airport twice that day to talk to rep as you can't get a person on the phone and the website was...
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Anonymous
Anonymous

All airlines have cancellations.All airlines have pretty much the same policy regarding cancellations.you can either 1.wait for the next flight with airline to your destinatio...

1.1
Product
Allegiant Air Customer Care
I didn't like
  • No apology for the waste of 25 hours of my time
#1033499
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The Allegiant curse has hit again.Morning flight cancelled until tonight. Found out only after Gary driving to Asheville and leaving, getting through security and buying the God awful expensive coffee and water on the inside only to walk to an unattended gate with no...
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Anonymous
Anonymous

"Staff response when expressing frustration,"What is it you people want from these people. They don't have time to wipe your nose, listen to your sad storyX158 other peopleIf ...

2.3
Product
Allegiant Air Customer Care
I liked
  • Price and non stop
I didn't like
  • Plane problem should has been figured out the night before
  • Lack of communication and options for my flight change
  • Staff response when expressing frustration
#1026037
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PIE (St.Pete/Clearwater) absolutely the worst in terms of customer service that I've personally ever seen in my life.Very rude! I fly every week from Knoxville Tennessee and unfortunately if you know anything about the Knoxville airport and flights to Florida you have...
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3.7
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Allegiant Air Customer Care
#1022901
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4 hours before the plane was to ***, Allegiant canceled the flight indefinitely. No communication from them ever occurs, not phone, text, or email. IS ALLEGIANT AIR GOING OUR OF BUSINESS????? IT SURINGLY WILL WITH THIS KIND OF INCOMPETANCE. IF YOU ARE REALLY COUNTING...
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Anonymous
Anonymous

Allegiant is the most profitable airline in the us.Probaly not going out of buisness soon.They admitted thier older airplanes arent as reliable as they thought and they are sl...

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Allegiant Air Customer Care
#1021676
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