Jennifer W Sof

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Verified Reviewer

Poor handling of flight

I would like to express my feelings on the poor handling of my flight this past Sunday. It was delayed 3 times with the last time at midnight changing the flight to 11 am the next morning which caused me to have to get a hotel room.

Besides the hotel room I missed more than a half a day visit with my daughter in California. I also had scheduled that Monday morning a whole watch that cost $100 and a parasailing that cost $260. Those excursions require a 24 hour notice and I lost my money. The flight was delayed due to your airline not having a pilot.

Your airline knew that when taking off from LA but let all the passengers sit and wait thinking we were about to board the plane when it arrived. Your airline handled this very poorly and I have been out alot of money. A $175 refund does not cover my expenses. I called your customer service and nothing was done.

Not even a future airline credit or a return of my money.

I will wait on a response from this email before blasting negativity on social media, bad reviews, and the decision to fly with Allegiant in the future. I ask that you please make this right.

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Loss:
$500

Preferred solution: Full refund

User's recommendation: Fly with a different airline

Anonymous
map-marker Houston, Texas

Noone answers the phone at customer service been waiting four days for a call back on hold for 15 minutes When calling customer service

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Noone answers phone at customer service been on hold 15 plus minutes .Been 4 days now for call back nothing. I will never fly Allegient again I'm to old for they're Com *** computer system I want to speak to a live agent RIDICULOUS !!!
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Allyson R Xzu

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Verified Reviewer
| map-marker Greenwich, Connecticut

Trying to check in for flight

To Whom it May Concern, Im trying to check in for my flight tomorrow. Ive used both the app and online, and I still cant check in. I get a message saying to call your customer service phone number. Ive been waiting on hold for over an hour, which is ridiculous! Please help! Allyson Rubin
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Rodriques Iie

IMPOSSIBLE to get through

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All I want to do is check in for my flight tomorrow. The app told me it had to be updated...yet Google Play says no updates are available.

I uninstalled and reinstalled and it still says it needs to update. I tried to check in on the version I had and was told I can't check in on the app. Fine. Went to the website and entered my info...I get a message saying to make sure my info was entered correctly (it was) and if it was, I need to call customer service.

Then I went to "Manage my Trips" online and my trip is right there (with the confirmation number I entered earlier). When I click on the "Check in" button right next to my confirmation, I again get told to make sure my info was entered correctly and if so, to call an agent. Well...I've been on hold THIRTY EIGHT *** MINUTES.

WHAT THE HELL?!?!? HOW DO I CHECK IN FOR MY FLIGHT?!?!?

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Preferred solution: I JUST WANT TO CHECK IN!!

User's recommendation: It's not that customer service sucks....it doesn't exist.

Anonymous
map-marker Hazel Green, Wisconsin

Explain my reservation and charges

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I have made 4 total phone calls on this matter. I with Allegiant Airlines on 9/11/2023 with a gent Neil agent # AKG34807 who I came to terms with and instructed to call Travel Unravel Holidays which the 1 st call was made on9/92023 with Harvey 2nd 3rd phone calls on9/11/2023 and 9/12/2023 with a return call within 48 hours from Harvey starting 9/12/2023 which I havent received yet, Next stop is a Attorney on9/18/2023 about double taxation on tickets booked and cancelled in 6 plus months in advance I HAVE NOT READ Pisseconsumer TERMS of SERVICE Thanks John Herbst 563-590-****
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User's recommendation: Explain total charges, not just partial

Douglas J Nbr

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Verified Reviewer

Purchase another ticket

I have purchased seats for our flight but I am bringing a animal and I'm not quite sure if he meets the regulations. so I would like to know if need be if I could purchase a seat for him
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Pros:
  • Never flew with alegiant

Preferred solution: an answer to my question

Pearl S Hvy
map-marker South Bend, Washington

Waited on hold for over 2 hrs.

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Customer service is not great. Waited on hold for a long time. Over 2 hrs. Was not able to resolve my issue. Will have to take even more time away from work to solve my issue. Ralph was a representative.
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Loss:
$100
Cons:
  • Terrible service you pay for what you get

Preferred solution: Pet in cabin to be refunded.

User's recommendation: Good luck. Don’t fly with Allegiant.

Carol B Str

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Verified Reviewer
| map-marker Cedarville, Michigan

I got a 75.00 refund on my flight! I need to figure out how to get it?

The plane was delayed and we had to get off of the plane and checked in 3 times. We didnt take off until like 2:15 am. Flight was supposed to leave at 5:17am.
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User's recommendation: I have been trying to get someone to help me.

melanie m Zxm

Adding child to flight

Can not get ahold of a customer service representative!!! I need to add a child to my flight itinerary and can not do it online. Very frustrating trying to get ahold of a representative and holding for over 30 minutes. Horrible service!
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Cons:
  • Bad customer support

Preferred solution: Someone to answer the phone

Resolved
Deborah C Jkv

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Verified Reviewer

Resolved: Pisssed Cusomer.

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Updated by user Aug 06, 2023

Company resolved the issue.

Original review Jul 05, 2023
My luggage from MSY to CVG did not arrive on June 30, 2023. NO ONE has reached out to me concerning my luggage via text, email or any other means.
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Pros:
  • Convenient travel
Cons:
  • Customer service

Preferred solution: my luggage

User's recommendation: Physically check your luggage in a day or two ahead of time

Stephen M Dmr
map-marker Gainesville, Florida

I am trying to book a flight and it won't except my payment

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I waited on your customer service line for 40+ minutes. Waiting for the payment to go through. I backed out of the reservation or trying to buy the tickets. I did not see that I was going to get anywhere. Unfortunately, it leaves me no choice, but not to travel with allegiant air.
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Kaylee B Cbx

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Verified Reviewer
| map-marker Homosassa, Florida

Refund or credit for tickets

We made reservations in late November and December and we can no longer make trust date . We need to cancel and get a refund or a credit for a future flight. Please get back to me at Kayleebeck286@***.com My confirmation numbers is CTGXCP
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Anonymous
map-marker Laveen, Arizona

No answers at customer services

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Doesn't answer phone on customer service Left call back number two days ago no response I'm to old to deal with ,com crap!!
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Jessica H Stn

Never answer phone

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Allegiant never record my TSA precheck status; I can never get through to speak to customer service.
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Loss:
$78
Pros:
  • Cheap
Cons:
  • Travelling with allegiant

Preferred solution: A phone call to prove they actually have customer service.

User's recommendation: You get what you pay for

Anonymous
map-marker Sarasota, Florida

Can't reach anyone

I spent over an hour on the phone and never got anyone. I wanted to try to change a flight and couldn't do it online either.
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