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Allegiant Air in Plainfield, New Jersey - They lost there own Plane!!!

1.0
Details
Flight was to leave at 3:02 PM. Have been told the plane had been redirected to a different airport. Then was told by the personnel at the desk publicly announced that the plane has left the airport headed to Allentown. At 4PM then 6PM then 8PM and now they said they don’t know where the plain is or what time it will be here. This is ridiculous on so many levels.
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Review
#1585269 Review #1585269 is a subjective opinion of poster.
Service
Allegiant Air Flight
Reason of review
Poor customer service
Loss
$270
Preferred solution
Price reduction
Today, my husband and I were returning from a funeral and went to the counter at the Shreveport airport. There was a man and woman checking at the counter with a ling line behind us. Out of nowhere, the rep excused himeself and said he had to go to move a plane....
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2 comments
Anonymous
#1758004

Haaahaaabaaahaa really sounds like you chose a lost cost airline where the gate agents are cross utilized so they all are trained to check in work at the gate load bags ect.Thats one of the way to keep your ticket cost low.Airlines recommend you be at the counter to check in 2 hours prior if you were you probably wouldn’t be anxious and stressed that you had to wait in line.Plus it doesn’t really matter why he left the gate what if he had a bathroom emergency or it was his required by law break time.Next time just get the app and check in there it takes 2 seconds and it will save you the stress

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Review
#1582822 Review #1582822 is a subjective opinion of poster.
Reason of review
Poor service/unprofessional
Preferred solution
Let the company propose a solution

Allegiant Air - Phone service

How can a company have so many unusual high volume calls and not enough customer helpers to answer the phone,,,,,,,,,use the computer site for faster service,,,,,,,,sure the site DOES NOT WORK. If you want repeat customers, get your act together ..... I have tried at all times of the day to get thru, but "experiencing usual high volume of calls......BULL!!!!!!!!!!!!!!!!!
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Review
#1580077 Review #1580077 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Allegiant Air in Englewood, Florida - Flight delays

2.0
Details
We fly often to Florida using Allegiant. Their flight delays-another two hour delay today- are getting old. Their prices are highly variable so what they advertise in their e-mail ads don't represent true pricing
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Review
#1575868 Review #1575868 is a subjective opinion of poster.
Service
Allegiant Air Flight
Reason of review
Problem with delivery

Allegiant Air - Terrible

1.0
Details
I booked a flight online two days ago. I tried contacting the airline immediately after receiving a confirmation to correct an error. Took two days to get a human who said he couldn't find my date of birth and gave me the 702 phone number to call. I have been on hold for over an hour. I've sent out two emails one Saturday and another today. This ridiculous. If I can't trust a company to answer their phone why should I trust them with my life? I will NEVER attempt to do business with them again. Unbelievable!!!
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Review
#1567459 Review #1567459 is a subjective opinion of poster.
Cons
  • Aweful customer service
Reason of review
Order processing issue
Preferred solution
Full refund
Tags
  • Bad Customer Service Allegiant
1.8
Details
Never expect anything without a fee even when you already paid... I happily paid for my flight (210.00) carry-on (40.00), priority access (12.98), as well as my seat (37.00). I flew out of Mesa AZ with my carry-on (approved small bag 9 x 14 x 20) the agents in Mesa...
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1 comment
Anonymous
#1758006

Did she measure it in the sizer?And was it overweight?

Review
#1565775 Review #1565775 is a subjective opinion of poster.
Pros
  • Got on plane
Cons
  • Horrible agents
Reason of review
Charging for services already paid - and not providing already prepaid services
Loss
$63
Preferred solution
Let the company propose a solution
Tags
  • Caution Extra Fees Ahead

Allegiant Air in Eglin Air Force Base, Florida - Canceled flight

2.1
Details
Headed to New York for granddaughters graduation gift, made us sit at airport from 7:30 AM till noon, then canceled flight. We lost theater tickets, statue of liberty boat tour, dinner cruise etc.. very traumatic day for us.. supposed to be a happy day, so disappointed
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Review
#1564070 Review #1564070 is a subjective opinion of poster.
Pros
  • Price and non stop
  • Pricing
Cons
  • Lack of communication about status
  • Uncaring staff
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2900
Preferred solution
Let the company propose a solution

Allegiant Air - Add a travel 1 more person

No anwser de phone and iI want to add a person in a pack that I have
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Review
#1563218 Review #1563218 is a subjective opinion of poster.

Allegiant Air - Change of baggage/ cancellation

What to cancel a flight and paid for luggage for that flight and apply it to my flighy
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Review
#1560719 Review #1560719 is a subjective opinion of poster.
Service
Allegiant Air Flight Booking

Allegiant Air - Horrible service

1.0
Details
I cant talk with anyone to book a reservation
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Review
#1556491 Review #1556491 is a subjective opinion of poster.