Change flight

Had to change my flight. Was not able to donut on the app or website. Kept saying an error has occurred. Try again. This went on for hours. Sat on hold for 2 hours to speak to a person once I was able to get through after having a busy signal over and over. Finally, made the change. Helpful once I was able to speak with a person. Oh, and the plane home was dirty and had not been cleaned. I guess that's what happens when you take a night flight.

User's recommendation: Have none. Because the website wasn’t working.

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ID
#3800351 Review #3800351 is a subjective opinion of poster.
Location
Altamonte Springs, Florida

Change flight

Sat on hold for over an hour. After making numerous attempts to get thorough with a continuous busy signal not a good experience at all
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ID
#3797355 Review #3797355 is a subjective opinion of poster.
Location
Altamonte Springs, Florida

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New Reviewer

Disabled customer left and hurting

I am seriously disappointed/hurt/angry with allegiant airlines. On July 11th I was traveling back home from my fathers funeral. I asked for wheelchair service from my connecting flight on frontier (terminal D) to allegiant airlines (terminal A) but never got it. I...
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1 comment
#2224248

Assuming the airline (not the airport) is responsible, they just don't have the staff to push you around. They have a bare staff that does everything.

The person who tags your bag at the first desk oftentimes is the one who helps to load them and then comes up and checks people in at the gate.

Assuming they provided a wheelchair and not the airport, they have a choice, YOU or a plane full of people.. Why do you think tickets are so cheap on this airline?

ID
#3797299 Review #3797299 is a subjective opinion of poster.
Pros
  • Direct flights
  • Pricing or cost
Cons
  • Disability assistance
  • Disregard for disabled customers
  • Lack of empathy
Loss
$150
Preferred solution
Full refund, gas money reimbursement and anything else the company would like to offer for physical pain and lack of empathy they put me through.
New Reviewer

To make a cancellation

I have called your airline three times stayed on hold for two hours the first time three hours a second time and three hours and 45 minutes the third time, each time when I thought they were picking up they disconnected me. I need to cancel my flight but not my...
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ID
#3796108 Review #3796108 is a subjective opinion of poster.
Location
Boynton Beach, Florida
Cons
  • Whole experience
  • Terrible custmer service
Loss
$1500
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Pissed

Cant get a hold of anyone flight delayed 3 times nobody to speak to at airport or on phone to find out why
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1 comment
#2218972

Does it matter why? The flight is delayed.

Someone telling you why will not change that fact. However, the weather is probably the reason as the east coast is experiencing thunderstorms which are causing landing/takeoff delays as long as 90 minutes. These delays will cause planes to be held at the gate (which is counted as working hours for the crew) and cause the flight crews to time out (look it up). If that happens, they'll have to scramble to find new flight crews and get them where they need to be.

Passengers hate being bumped for flight crews(remember United) so you may be there a long time. Do not harangue the people at the desk because they will not know when the system will catch up and/or when new crews will be in.

This is flying... I find it amusing that you can find a complaint site and whine about not knowing why but can't find the FAA's site(s) that will tell you all you need to know.

ID
#3792960 Review #3792960 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$200
Preferred solution
Free trip and food voucher

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New Reviewer

Flight canceled without notice to me

My flight shows canceled when I print my itinerary but when I look at reservations, it's still available. Conf # BVNFZL. PLEASE call me!!!
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ID
#3792398 Review #3792398 is a subjective opinion of poster.
Preferred solution
I want to know if my flight is canceled or not.

Refund for bags

Still awaiting refund on checked baggage refund from my flight in May 2022. I pre-paid for 5 round trip Check baggage but only use 1 round trip check baggage. Still awaiting response.
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ID
#3784998 Review #3784998 is a subjective opinion of poster.
Location
Brewton, Alabama

Pour customer service and she was very riding with a bad attitude

I called to get help because I couldn't get into the app so I ended up calling for 4 days, waiting for 4 to 5 hours then they dropped the call Finally when I get hold of someone the agent was disrespectful and rude with bad attitude
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ID
#3784071 Review #3784071 is a subjective opinion of poster.
Location
Toronto, Ontario

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New Reviewer

Lost eyeglasses

Good Morning, I had a wonderful flight yesterday from Appleton WI to FLL. I believe I left my eyeglasses on my seat 4F, flight 2915. Just by chance, I am checking to see if they were found. Thank you. Louise Hardenburg 305-588-****
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ID
#3783631 Review #3783631 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

My flight was cancelled and I was left stranded at the airport.

I arrived 2 hours early to the Fresno Airport only to be informed by another customer that our flight for 2:27 PM was cancelled. This meant that I would not make my connecting flight on Frontier airlines to New Orleans, where I was scheduled to pick up my rental car at...
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ID
#3780765 Review #3780765 is a subjective opinion of poster.
Location
Brookhaven, Mississippi
New Reviewer

Seriously the worst

My guy, fly spirit airline before going Allegiant. My boyfriend and I tested positive before our flight to Saint Petersburg, Florida. No refund will be issued, no reschedule, nothing. But dont worry, your flight will probably be cancelled anyway.

User's recommendation: Fly another airline.

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ID
#3778324 Review #3778324 is a subjective opinion of poster.
Location
Cumberland, Maryland
Pros
  • Convenience of airport
Cons
  • Fly covid positive
  • Didnt care about the situation at all
  • Uncomfortable and frequent delays and cancellations
Loss
$314
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Sat on tarmac for two hours

Sat there with no beverages offered as stated on website. Missed work that evening had to pay double for Uber because it was after hours. Call customer service number and held on for two more hours just to be told that they arent doing anything about my inconvenience. They suck dont waste money!!!
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1 comment
#2215555

Why was the plane held on the ramp (there is no such thing as a tarmac)? Was it a weather delay? If so, why do you think you get anything K E i S ha?

ID
#3777822 Review #3777822 is a subjective opinion of poster.
Pros
  • Cheaper fl8ghts and non stop
Cons
  • Aweful customer service
  • Are ignoring my complaints
Loss
$296
Preferred solution
Full refund

I rented a car while in Las Vegas got charged charged three times for it with no help or answers at all all, I don't blame aligiant but do blame alamo car rental

Got charged three times for car with no help or answers at all I don't blame aligiant but do blame alamo car rental
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ID
#3776803 Review #3776803 is a subjective opinion of poster.
Location
Seattle, Washington

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New Reviewer

I have not received my refund from a canceled flight

My flight was canceled due to bad weather conditions (obviously not their fault), however Allegiant's statement says they will refund the money within 72 hours which was never done. I tried numerous times to contact them but couldn't get through. Finally connection and was told they would refund my money within 7-10 business days. Once again crickets & no money.

User's recommendation: I like flying Allegiant for quick easy flights, but their customer service sucks!

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ID
#3775927 Review #3775927 is a subjective opinion of poster.
Location
South Bend, Indiana
Pros
  • No lost luggage
  • Short direct flights
Cons
  • Lack of prompt customer service
Loss
$496
Preferred solution
Full refund
New Reviewer

Trying to rebook cancelled flights by you

Trying to rebook online and wont let me I am so frustrated at this point but I have to get there I need help desperately and cannot get a person

User's recommendation: Fly anyone else.

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ID
#3775748 Review #3775748 is a subjective opinion of poster.
Location
Chilliwack, British Columbia
Loss
$334
Preferred solution
Deliver product or service ordered