Honolulu, Hawaii
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100% full Not resolved

Update by user Aug 16, 2015

Update 8/15/15: Allegiant replied with one time travel voucher after some deductions.I don't think it was fair.

Live and learn. Quoted all of their policies.

Had to write to DOT and BBB.

I urge as many people keep complaining.They must do something about their Contact Center.

Original review posted by user Jun 28, 2015

Please don't EVER fly Allegiant.

Today is 6/28/15.

My flight was to leave at 1:30p.

At 12:50am I got a courtesy notification that my flight is delayed and would now leave at 6pm.

It also said flight time is not certain.

Hmm.. hmmm

I was already having a bad feeling.

Now I can't reach their call center, BECAUSE YOU NEVER REALLY CAN.

And it may take more than 1 hour to get an agent to pick your call.

So I booked my entire round trip from another reliable brand to fly out today.

I don't know how I am even gonna get any flight credits!!!

It sure is a very costly lesson to learn. Very indeed.

Review about: Departures.

Review #657562 is a subjective opinion of a user.

1.2
Level of Comfort
Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy
Additional Fees
Discounts and Special Offers
Price Affordability
Number of Destinations
Website
Staff
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $621
Preferred solution Full refund

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