Anonymous
map-marker Vermillion, South Dakota

Here we go....

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

All you need to know. Allegiant invents more "maintenance problems" and keeps dozens of people stranded in Fargo--and then they act like these continued issues shouldn't bother anyone. Allegiant has "maintenance problems" all the time--where do they get their airplanes--eBay?

Why the FAA, NTSB, and any consumer protection outfit is not all over these yay-hoos is beyond me. Good people trying to get out of Hector International, I feel your pain--and I won't fly Allegiant either. I mean ever. Reed and please heed:

http://www.valleynewslive.com/home/headlines/Allegiant-Air-flight-cancellations-leave-people-stranded-in-Fargo-36890****.html

View full review
Reason of review:
They just don't get it!
Anonymous
map-marker Omaha, Nebraska

Allegiant Air Flight Review

My daughters aunt and her 2 children were treatex horribley by the flight attendents and her son got violently sick due to a severe peanut allergy - Her name is Tracy Garr Determan -Im speakinv out on their behalf -what happened to them is unexcusable and I hope a huge lawsuit is to follow !
View full review
Reason of review:
Poor customer service
Alphonso Twi
map-marker Helena West Side, Montana

No Help in Billings

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We planned to save a few hundred by flying our son home from school in Phoenix over Christmas break. When he checked in at Phoenix he was told that he could not sign in on- line until 1 hour before takeoff, which he did and everything was fine.

When arriving in Billings for the return trip, the web site said that sign in was closed and to see the counter agent. We arrived 40 minutes before takeoff and the ticket counter was empty. The TSA agents said that the counter help had left to load the aircraft and that they would not return until after takeoff. When they returned, the "manager" behind the counter said "we can only comp your ticket next Tuesday.

Otherwise we can sell you a full price ticket to Las Vegas and you will be on your own to get to Phoenix from there." When we asked if they had a follow on flight to Phoenix, he said "I have no idea" and did not even bother to turn his computer on. My son who attends college in Phoenix and is getting ready to ship out for Army Basic Training was forced to charge over $500 on his credit card because of Allegiant's policies. I have traveled all over the country on all kinds of airlines. I have missed flights and seen many others missed but I have never seen this level of non-existent customer service.

Your aircraft was going to fly to Las Vegas with or without my son. We already paid off the fuel on the aircraft that was missed due to your inoperable web site and insufficient staff. You have not gained by charging again. You have lost me and everyone I speak to as loyal customers.

I would rather pay double to fly on Delta or Southwest.

View full review
Cons:
  • Unable to obtian boarding passes
  • Rude servants
Reason of review:
Poor customer service
1 comment
Guest

Hopefully your son will learn some punctuality when he gets to basic training, because he sure did not learn it from you. The rules YOU AGREED TO when you bought the ticket say that " plan to be checked in, through airport security and AT THE BOARDING GATE at least (1) hour before departure and on board the aircraft at least 20 minutes prior to departure." emphasis added.

You were late. You were not even close to being at the gate 1 hour before - you had not even cleared the front counter at 40 minutes to. Even if the clerk would have been there, you would not have gotten on. Pilots have to do weight and balance calculations, fuel requirements and other arrangements based on the weight of the plane.

They cannot let anyone else on, without redoing them, which would mean the flight would leave late.

Set a good example. Show your son that you are a man of integrity and honesty by admitting you agreed to these terms, by admitting that you and your son were late, and by not lying that the airlines was wrong.

This is a good example of how parents can teach their sons to be men, or to be arrogant, self centered whiners. (If you fly as much as you say - doubtful - then you would know that you were late and that it was SOLELY your fault.)

Anonymous
map-marker Fayetteville, North Carolina

Allegiant Air - Flight Review from Fayetteville, North Carolina

I have never flown you airline and after reading how you treated a sick child I am sure I never Will. Words can not describe my discuss with the way your employees treated that child putting a dog's needs before a child's. What kind of people are you??? That attendant should be fired, it appears she had no concern for the child's wellbeing, what discussing a person. Personally I will make sure and see to it that anyone I know or have contact with never flys your airline.

Here's hoping you go out of business!!!

Joe Rao

View full review
Reason of review:
Poor customer service
3 comments
Guest

Why don't you bleeding hearts get a grip on reality. You are way over the top on your reaction.

No one should be sued. The dog was properly on the plane. The boy started having a severe allergic reaction. They moved the family to the back of the plane and it did not help apparently.

At that point, the airline could not and should not be expected to fly with the possibility of a serious or fatal allergic reaction. There is nothing to indicate that removal of the dog would have eliminated all of the toxins that caused the allergic reaction. The airlines acted on the advice of their medical staff.

The problem is that the boy's parent did not properly prepare to handle this allergic reaction.

If it was as severe as stated in the news, then this boy has had allergic reactions to other dogs. The parents should have been proactive on this situation, instead of expecting the whole world to revolve around their child.

Guest

This writer reflects my views right on. How *** is an airline that does not give a *** about it's customers?

They do not even have a number you can reach them at. The story of the dog made me sick. Oh the poor dog what a shame those nasty people should be shot.

I would have demanded the dog be removed and refused to leave the plane. I hope these people have a large lawsuit in mind.

Guest
reply icon Replying to comment of Guest-1118545

And of course if your pound of flesh in the form of a lawsuit goes through, the airline will absorb the cost...

Riiiiiiiiiiiiiight????

Not, companies do not absorb anything. They pass it on to the consumers in the form of higher costs and/or reduced services.

How is that fair to the public at large?

Get a grip. The airline did all it could. The airline didn't lead a choroids of clappers as the kid was taken off the plane.

They should have done it sooner. How do you know someone on the plane wasn't on their bucket list cruise that they just missed for one child?

How do you know someone on the flight wasn't rushing home to see a loved one who was passing but was 90 minutes late for one child? There were 100 stories on that plane, not just the kid or the dog.

View more comments (2)
Anu Wgm
map-marker Medford, Oregon

Booking menu traps buyer into extra fees

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I attempted to pay with my Visa Debit card which will not incur the Allegiant surcharge, except their system refused to accept the card # as a debit. All was accurate. There is no customer service number to call to rectify, only email with a 24hr+ response. I was therefore forced to select Visa CC, and incur the $15.04 transaction fee to complete the booking. I didn't want to wait to hear back from Cust. Service, knowing that the fare would go up. It's all a SCAM!!!
View full review
Loss:
$15
Cons:
  • Fees change for baggage randomly
  • Shoddy customer service
  • Policy
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Holland, Michigan

Elderly flying alone

My mother flew on Allegiant and requested wheelchair assistance, it was fine boarding, however she was the last one to get off the plane and the pilot wanted to leave but couldn't because she wasn't picked up yet, then she was left at the luggage carousel and had to ask another passenger to retrieve her luggage and push her to the curb. She returns on the feb.27th and I am concern she will have more trouble and poor service. She is eighty years old and I find your wheelchair assistance service unacceptable and in need of review! Kimberly Petroelje 616-393-**** or 616-366-****
View full review
Cons:
  • Poor wheelchair assistance
  • Shoddy customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

6 comments
Guest

You do know that you aren't writing Allegiant directly, right? You should contact them with these concerns and maybe not post your personal info on a random complaint site. No one from the airline is going to call you.

Guest

Where was family members? It is not the agents responsibility to babysit anyone.

Someone should have been there to pick her up and assist her. Sounds like family was too lazy or cheap to have to park their vehicle.

Guest

Same problem here. My dads walker was broken. No apology, replacement or reimbursement.

Guest

As a person with a disability I find that to be discussing. Those type of people should spend a day in our shoes and see what life offers us.

Guest

Horrible airline. They do not have any regard for humanity or people in general!

Guest

FYI

Typically it isn't the airline that is responsible for wheel chair services.

It's usually the airport authority.

You may want to contact them or visit their website for more details.

View more comments (5)
Anonymous
map-marker Centreville, Michigan

Allegiant Air Reservations And Ticketing Review from Centreville, Michigan

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Unbelievable bad experience with the customer service reps. 35-50 minute wait times every time I call. I don't think I entered the date wrong when I bought my ticket but I was willing to pay the difference and the $75 change fee, when I told the agent to go ahead and change reservation for an extra $700 they didn't do it. Call back a few days later after waiting on hold forever they want $955 extra now, the total cost of original package was $945. They told me someone from management would call me back. Never happened just an email stating their rules on ticket change. Horrible experience with Allegiant.
View full review
Reason of review:
Poor customer service
1 comment
Guest

I had the same experience I had to pay over one hundred dollars because of a date error not me changing my plans I know this is the worst experience I have had with airlines I have been told twice that supervisor would call me and it has not happened

Anonymous
map-marker Portsmouth, New Hampshire

Worst customer service policy's

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I just booked my first flight with Allegiant Airlines out of Portsmouth International Airport to Orlando and it will be the last. It was the worst booking/reservation experience I have ever had.

Allegiant's customer service is terrible. It may seem like a good value but in the end it's not. While booking flights online for a family vacation to Florida somehow a mistake was made on the departure date. The next day I went to print out the itinerary and realized the departure date was incorrect.

I immediately sent an email to Allegiant and got prompt automated response back that they received my inquiry and would be contacting me within 24 to 48 hours. After waiting more than a day searched their website and was finally able to find a phone number to call. After being on hold for a while I finally got thru. I explained the situation to the agent who then explained that they would have to charged me $75 per ticket to correct the departure date.  This was for a flight that was still months away and the correct flight had plenty of empty seats.  When I asked how the company justified the $225 cost to correct the mistake that took her less than 5 minutes to complete she couldn't give me an answer.

After protesting for a few minutes that this was not a change in plans but an error in the booking and reservation process she still refused to remove the charge. I've leaned my lesson with this company.

Never Again! Way to many better options.

View full review
Loss:
$225
Cons:
  • Added charges
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Sanford, Florida

Allegiant Air Flight Review

Our flight was delayed five hours today. They said they had no pilot available but the rest of the crew was there
View full review
Reason of review:
Bad quality
Anonymous
map-marker Queen Creek, Arizona

2nd complaint and still no answer from them! Rude and uncooperative

Yesterday, August 27, 2015 my husband and I were booked with Allegiant to fly from Phoenix, AZ to Grand Forks, ND. Confirmation #Q537830. We bought a retirement home in San Tan Valley, AZ 5 years ago and have been flying back and forth with Allegiant anywhere from 2 to 6 times per year as your records will show. I have flown with my service dog every time, with no issues. He has his service dog tags on him and I have the card stating he is a registered service dog. That is all I have had to show, if asked, all these years. I went onto your website and printed my husbands boarding pass but can not do mine because of my service dog. Our flight was scheduled to fly out early, 6:50 AM. I called a shuttle to take us to the airport and they said they would be there at 5:20 AM. That was the time they gave me. I didn’t specify it. We only live a 10-15 minute drive from the airport so we would have been there approximately 1½ hours ahead of time. The shuttle came 5 minutes late because he had picked up another passenger first and then told us he had another passenger to pick up that ended up being in the other direction from the airport. By the time he got us to Mesa Gateway it was 6:30. An Allegiant employee rushed us to the head of line, which I much appreciated. My husband went to get in the security line while I checked in. A young lady named Sandra waited on me. She immediately started to rudely tell me that I was late and they were no longer printing boarding passes. I explained our situation to which she said she didn’t care, it was not their problem, it was mine and I would not be flying out today. I would have to wait for the next flight out. I again tried to explain that we had no control over what the shuttle had done to us but she would hear none of it. She then asked about my service dog and wanted to see him and asked for my doctor’s letter. I told her I didn’t have a letter with me and that the many times I had flown Allegiant with him I had never had to supply one. My service dog card was sufficient. She again got very rude and condescending to me and kept repeating it over and over that I could not board a service dog without a doctor’s letter. My service dog is for anxiety and emotional support. At this time she had me so upset that I could not fly back with my husband or my dog. I was very upset, shaking and started to have a panic attack. I said to her that she didn’t need to talk to me the way she was, to which she became even ruder. I asked to speak with a manager or someone else but again that made her even madder. Finally my husband came back to see what was keeping me and he tried to explain. She wouldn’t even listen to him. She just said it was not her problem and we should have been there 2 hours early and to stop arguing with her. We weren’t arguing; we were trying to explain our situation. We are very aware of the importance of being there early but we were at the hands of the shuttle driver that morning. She finally decided she would print me a boarding pass but would not board my dog as a service dog. She continually kept saying she was doing me a favor and she didn’t have to board me. My husband told me to pay the $100 for my dog if she would do that. Our flight was leaving in minutes and we still had to go through security so I started to quickly put $20 bills on the counter to pay. The air conditioning in the airport was blowing so it actually made the bills flutter and I grabbed at them to keep them from going on the floor. She then accused me of throwing my money at her. I said I wasn’t throwing it at her I was in a hurry. She told me she couldn’t take cash, it would have to be a credit card, which I gave her. So after telling me over and over that she could not print my boarding pass, she was now going to print it. What was this whole scene about, this whole 10-15 minutes of berating me? I was very upset with the whole experience and wanted to know her name so when I spoke to someone about it I would know whom I had dealt with. I leaned forward to read her nametag and she immediately rebuked and said she did not have to board me. I said to her that I just wanted to know her name. Over and over she loudly exclaimed “I don’t have to board you, “I don’t have to board you!” She finally gave me a boarding pass and rudely reminded me that she was doing me a favor! By the time we got on the plane my anxiety was on overload. My heart was pounding and I was shaking. My husband was afraid I was going to have a heart attack. If at some point an Allegiant employee had said yes, we will let you board your service dog with this card but from now on you need to have a doctor’s letter, I would have done so. But no one ever mentioned it before. I am a retired HS Business Education teacher and know what I taught my students about work ethics and appropriate behavior when dealing with people. I hope and pray they never treat someone like I was treated. It was appalling. I have never been treated so rudely and condescendingly in my entire life. I realize there are rules and regulations but sometimes when there are uncontrollable circumstances that happen, one has to be kind and accommodating, if at all possible. Not make the difficult situation even more difficult. I really feel Sandra needs to be held accountable for her behavior. I also feel I should be reimbursed the $100 I had to pay to get my service dog boarded. Please feel free to contact me at any time at 701-430-**** or d.wasness@***.com. Thank you for your time and consideration in this matter. I await your response. Sincerely, Dee (Dione) Wasness
View full review
Reason of review:
Poor customer service
Alizay Zwz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Cumberland, Pennsylvania

Preactically Impossible to Contact Anyone for Cancellation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Allegiant Air - Preactically Impossible to Contact Anyone for Cancellation
Allegiant Air - Preactically Impossible to Contact Anyone for Cancellation - Image 2

I reserved a flight, within 12 hours, I had to cancel and could not get ahold of anyone. I emailed and got a response telling me I had to call to cancel my flight. I tried for 7 days sometimes 3 times a day waiting on hold for sometimes over an hour before I would hang up. I emailed 3 times and finally got ahold of someone and cancelled my flight plus charged me fees and I did not get a refund, I got a travel voucher. I purchased Trip-Flex, I tried with every opprtunity I had to try and get ahold of this company and they make it absolutely impossible to cancel a flight with them. I was well within the company policies to do so and they still won't give me a refund. I WANT MY MONEY BACK!! The following is the most recent correspondence I amailed to Allegient Airlines:

This is the third email I am sending you regarding this reservation. I finally got ahold of a real person via telephone yesterday after attempting to do so on a daily basis since February 4. She was not very helpful in telling me I could not cancel my reservation without obtaining fees and I can only get a credit. I tried explaining to her that I had Trip Flex and had been trying to contact someone. She said it didn't matter. I didn't cancel within 24 hours of making my reservation so I was going to be charged fees according to Allegiant policy. She said our telephone lines are open from 4am to 11pm. There is no reason I couldn't get ahold of someone.

Well, let me tell you! I have the telephone log to prove that I could not get ahold of anyone. I work a full time job, I have a family and responsibilities. I tried every day sometimes 2-3 times to try to get in touch with someone and was just continually on hold for 30 minutes to over an hour. I didn't matter what time of day or what day I called. So, how is it my fault that I could not call within 24 hours to cancel when nobody answers the phone?

I told her not to do anything, that I wanted to speak with a supervisor and she said I would have to do that via mail or email since supervisors don't talk on the phone! What kind of business are you people running?? The worst customer service I have ever experienced!

I ended my conversation with your agent very upset, frustrated and left dissatisfied with trying to cancel my reservation. She kept referring me to the policies. Well, you should probably update your agent on your policies that are listed on your website because it says in black and white, trip-flex flights will NOT be charged.

See, I have copied and pasted it below for anyone who is unaware of this fact.

Your agent went ahead and cancelled my flight, after I told her I wanted to talk to a supervisor FIRST. Which I did not find out until after I hung up the phone with her and signed back in to my account. I was charged for seating AGAIN, I paid for seating when I booked this flight and was charged again out of the balance of the "credit" I received for cancelling the flight AND was charged for Trip-Flex fees.

Bottom line is, You will never get my business again and I will not be satisfied until I get a TOTAL refund of $611 that I paid for this flight. I DO NOT want a CREDIT!

I will not hesitate to go public via social media, local news and business bureaus with my frustrations as this is not the first time I have had to deal with this situation and Allegiant, but rest assured, it will be the last.

I expect to have a phone call or email returned to me within the next 24 hours, or I will be pursueing other avenues to get this problem resolved.

About This Policy

Unlike most airlines, we do not overbook our flights. When you purchase an airline ticket, you are committing to us that you will fly and we are committing to you that you will have a seat. Since we don’t overbook, this means if you cancel or change your reservation close to your departure date, there is no one waiting to buy your seat. We need a minimum of 7 days to try and sell your seat to someone else. Our nonrefundable policy allows us to keep our fares low for all our passengers.

Cancellation Fees and Cut-Off Times

Credit will not be issued if you fail to cancel an itinerary within the specified timeframe prior to scheduled flight departure. Your entire fare plus fees for that segment will be forfeited.

Without TripFlexTM:

The following cancellation and change fees apply to itineraries which do not include TripFlexTM. All fees are per segment. A segment consists of one takeoff and one landing:

A $75 per person, per segment fee shall apply to airline ticket itineraries. Cancellations and changes must be made at least 168 hours (one week) prior to scheduled departure.Changes to hotel reservations must be made at least 7 days prior to scheduled check in and are subject to availability and rate increases.Changes to show tickets, tours, and attractions must be made at least 7 days prior to scheduled event date. Change fees may apply. Exception: No credit is issued for Absinthe, American Muscle Car Challenge, Big Bus Tours, Blue Man Group (Orlando), Jersey Boys, Million Dollar Quartet, Las Vegas Monorail, Roam Mobility, Richard Petty Driving Experience, or Wet-n-Wild Theme Park cancellations.Changes to auto rental must be made at least 24 hours prior to scheduled pick up and are subject to availability and rate increases.Customers are responsible for any change in price for airfare, hotel, car rental, show tickets, attractions, etc.

With TripFlexTM:

Cancellation and change fees do not apply to itineraries which include TripFlexTM, provided changes are made within the TripFlexTM cancellation window of:

For airline ticket-only itineraries:One (1) hour prior to scheduled departure for travel starting October 30, 2013.For package bookings (hotel, show tickets, etc.):72 hours prior to scheduled check in for hotel packages.72 hours prior to event time for show tickets, tours and attractions, etc. Exception: No credit is issued for Absinthe, American Muscle Car Challenge, Big Bus Tours, Blue Man Group (Orlando), Jersey Boys, Million Dollar Quartet, Las Vegas Monorail, Roam Mobility, Richard Petty Driving Experience, or Wet-n-Wild Theme Park cancellations.Changes to auto rental must be made at least 24 hours prior to scheduled pick up and are subject to availability and rate increases.Customers are responsible for any change in price for airfare, hotel, car rental, show tickets, attractions, etc.

TripFlexTM may be cancelled only within 24 hours of purchase, provided no changes have been made to the itinerary. A refund will be issued if TripFlexTM is cancelled within 24 hours through Customer Care, or a credit voucher good for future travel on Allegiant Air will be issued if cancelled online.

View full review
Loss:
$611
Pros:
  • Pricing
  • Convenience of airport
Cons:
  • Poor customer service
  • Uncaring staff
  • Lack of communication
Reason of review:
Problems with payment

Preferred solution: Full refund

3 comments
Guest

I will avoid this airline in the future at all cost! 75$ to cancel a 35$ flight!

Andrea Ahw
reply icon Replying to comment of Guest-1205260

Cancellation fees are usually a flat rate and have absolutely no bearing on the cost of the ticket itself. *** near never airline charges a cancellation fee.

Guest

I have ran into same problem I will go public with this.same exact thing that you went through I went through.i will pay extra money to fly with someone else.my email is stanton41973@***.com if you need me to help

View more comments (2)
Anonymous
map-marker North Port, Florida

Flight from ***

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Flew Allegiant from South Bend IN to Punta Gorda FL.1/2 hour late on outbound from SB. Boarded and and then sat added 1/2 hour as plane was diced (understandable for safety). Loud grinding noise coming from area of right wing was continuos throughout flight was informed by flight attendant it was hydrolics? Arrived at Punta Gorda about an hour late and waited a full hour for luggage to be unloaded and available (under staffed or incompetence?). Luggage issue was awful and unacceptable.
View full review
Cons:
  • Baggage availability at flight end
Reason of review:
Poor customer service
Anonymous
map-marker Santa Ana, California

Allegiant Air - Flight Review from Santa Ana, California

Poor customer service, the check in person in Las Vegas, NV had a very aggressive attitude, as if she owns the airline itself. When asked for her name and or a manager or supervisor to speak with due to her attitude, she states that she is the manager/lead and that she is not obligated to give her name, as well as stating that she does not work for Allegiant she works for WFS which was also the logo that I saw on her jacket as I was so desperately looking for a name tag.

All I asked for was a pass to take my grandmother to the gate, and was told no and that she'll call for a wheelchair that will take my grandmother straight to her gate, even after my grandmother stated that she didn't feel comfortable with a wheelchair or a stranger. The check in person told us that passes are only issued for disabled passengers and minors, and suggest a wheelchair be called only, without even asking if my grandmother was disabled or not. I couldnt even deal with it, we walked away and spoke with another check in person who gave us a pass but would not give up her co-workers name, yet we found out that the rude person was in fact a Lead.

Well, she should not be a lead with that attitude. I know one thing is for surr, I will never fly nor recommend my family or friends to ever fly Allegiant.

View full review
Reason of review:
Poor customer service
5 comments
Guest

Any other airline, Southwest (as busy as they are) and United GLADY issue Gate Passes with or without wheelchair assistance!

Guest

Wow! All I can say is if this "Lead" has this kind of attitude, it rests with the Supervisor on Duty who should KNOW how the staff is behaving.

This is also the blame of whoever promotes and trains these people. Maybe this WFS company is desperate to fill positions and staffing. This is what happens when a company has another company - outsourcing - the operations.

Several years ago this was a decent airline with actual REAL Allegiant employees and now has failed miserably with customers not to mention poor mechanics and continuous delays. Amazing.

Guest

So you want to clog up the security line just so you can say goodbye to your grandmother. Say it at the counter.

They offered a valid alternative, a wheelchair, if your grandmother was not able to get to the gate by herself.

Sometimes what you want, needs to give way, when security lines are busy enough anyway.

It must be difficult for the agents to deal with self centered, entitlement minded (not even a customer) person like you all day.

Guest
reply icon Replying to comment of Guest-1118048

Wow wow you must be that lead person talking Ike that ,, in no which way am I related to the person that brought her grandmother to te airport but regardless I would never never fly with your bottom feeder company .

Guest
reply icon Replying to comment of Guest-1118147

OR this person is someone who has had to wait in long lines while entitled people jam up the works. This one person wanting to wave as the plane pushes back could have disrupted several other travelers.

The needs of the many outweigh the needs of the few, or the one.

Spock

The Wrath of Khan

View more comments (4)
Anonymous
map-marker Clearwater, Florida

Mechanical issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
horrible experience .. been at airport since 9:15 am .. we were just given info that the mechanical issues are resolved and be departing @ 4:10pm . but was guessing game the entire day . we now eat $300 in sporting event tickets . all allegiant wants to do is say sorry. I will never fly them again especially after having to cancel a flight last year due to a major med emergency . they kept my 600.00 they take no responsibility for their poor maintained aircraft . poor customer service . they practice a "got you" type business model
View full review
Loss:
$500
Cons:
  • Allegiant air is worst airline their is
Reason of review:
Problem with delivery
1 comment
Guest

ABSOLUTELY!!

Anonymous
map-marker Fort Worth, Texas

Allegiant Air - Flight Review from Fort Worth, Texas

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

AWFUL AWFUL AWFUL

Hands down the worst airline I have ever booked with.

On our return trip from LAS an agent called "Justin" decided to try & be smart & kick me off my flight (for complaining about not sitting together with my baby & husband) the worst person I have ever met in America.

I booked priority, paid for an extra seat for my 16 month old yet when I came to get tickets our seats were split up & our 16 month old was sitting on her own! So I asked why & instead of being helpful & understandig (maybe asking some other passengers to switch or maybe freeing up the 15+ spare seats on the fight to help my situation) "Justin", the rudest agent ever, decided he wanted more money for my seat switch. This meant one very unhappy customer... So instead of trying to help me & calm me down he decided he would try to kick me off the flight I believe his words were "I promise you will not board this flight" lovely young man!

Luckily the pilot, who had a brain & an understanding nature helped me out. So thank you pilot for caring & Justin I hope one day someone returns the same favor to you when you are in need of help.

How about in future when people pay for their babies seats they are sat together?! Not spread around the flight & then told to pay more to ensure sitting together... It is so clear you do this on purpose & that's how you make money back for your so called cheap flights!!! I thought Ryanair & Southwest were low cost low service fights but congrats Alligiant you topped the list!

Employ some people with good customer service & stop charging people to breathe on your flights it's embarrassing & as for the agent who threatened me at LAS, I've not decided how far to take this yet but believe you me I promise I won't let this drop & when I make a promise I stick to it.

Happy thanks giving & thanks again for nothing, causing us unrequired stress, worry & panic at at time when we are supposed to be enjoying a little family time.

View full review
Reason of review:
Poor customer service
2 comments
Guest

Their fees are posted on their website. If you want to sit together, the only way to guaranty this is to prepurchase a seat assignment.

Why couldn't you have your husband take the other seat so you could sit next to your child? Everyone else either paid for a specific seat or was assigned what was available.

Were they supposed to give you a seat they paid for just because you didn't want to incur the same charge?

Guest

I'm surprised their smart *** apologist has not commented with his usual insults. I'm sorry you had this terrible experience which seems to be par for this Sothwest wannabe.

View more comments (1)
  • 1
  • ...
  • 126
  • 127
  • 128
  • 129
  • 130
  • ...
  • 173