Allegiant Air
Reviews and Complaints
Here we go....
All you need to know. Allegiant invents more "maintenance problems" and keeps dozens of people stranded in Fargo--and then they act like these continued issues shouldn't bother anyone. Allegiant has "maintenance problems" all the time--where do they get their airplanes--eBay?
Why the FAA, NTSB, and any consumer protection outfit is not all over these yay-hoos is beyond me. Good people trying to get out of Hector International, I feel your pain--and I won't fly Allegiant either. I mean ever. Reed and please heed:
http://www.valleynewslive.com/home/headlines/Allegiant-Air-flight-cancellations-leave-people-stranded-in-Fargo-36890****.html
Allegiant Air Flight Review
No Help in Billings
We planned to save a few hundred by flying our son home from school in Phoenix over Christmas break. When he checked in at Phoenix he was told that he could not sign in on- line until 1 hour before takeoff, which he did and everything was fine.
When arriving in Billings for the return trip, the web site said that sign in was closed and to see the counter agent. We arrived 40 minutes before takeoff and the ticket counter was empty. The TSA agents said that the counter help had left to load the aircraft and that they would not return until after takeoff. When they returned, the "manager" behind the counter said "we can only comp your ticket next Tuesday.
Otherwise we can sell you a full price ticket to Las Vegas and you will be on your own to get to Phoenix from there." When we asked if they had a follow on flight to Phoenix, he said "I have no idea" and did not even bother to turn his computer on. My son who attends college in Phoenix and is getting ready to ship out for Army Basic Training was forced to charge over $500 on his credit card because of Allegiant's policies. I have traveled all over the country on all kinds of airlines. I have missed flights and seen many others missed but I have never seen this level of non-existent customer service.
Your aircraft was going to fly to Las Vegas with or without my son. We already paid off the fuel on the aircraft that was missed due to your inoperable web site and insufficient staff. You have not gained by charging again. You have lost me and everyone I speak to as loyal customers.
I would rather pay double to fly on Delta or Southwest.
- Unable to obtian boarding passes
- Rude servants
Allegiant Air - Flight Review from Fayetteville, North Carolina
I have never flown you airline and after reading how you treated a sick child I am sure I never Will. Words can not describe my discuss with the way your employees treated that child putting a dog's needs before a child's. What kind of people are you??? That attendant should be fired, it appears she had no concern for the child's wellbeing, what discussing a person. Personally I will make sure and see to it that anyone I know or have contact with never flys your airline.
Here's hoping you go out of business!!!
Joe Rao
Booking menu traps buyer into extra fees
- Fees change for baggage randomly
- Shoddy customer service
- Policy
Preferred solution: Let the company propose a solution
Elderly flying alone
- Poor wheelchair assistance
- Shoddy customer service
Preferred solution: Let the company propose a solution
Allegiant Air Reservations And Ticketing Review from Centreville, Michigan
Worst customer service policy's
I just booked my first flight with Allegiant Airlines out of Portsmouth International Airport to Orlando and it will be the last. It was the worst booking/reservation experience I have ever had.
Allegiant's customer service is terrible. It may seem like a good value but in the end it's not. While booking flights online for a family vacation to Florida somehow a mistake was made on the departure date. The next day I went to print out the itinerary and realized the departure date was incorrect.
I immediately sent an email to Allegiant and got prompt automated response back that they received my inquiry and would be contacting me within 24 to 48 hours. After waiting more than a day searched their website and was finally able to find a phone number to call. After being on hold for a while I finally got thru. I explained the situation to the agent who then explained that they would have to charged me $75 per ticket to correct the departure date. This was for a flight that was still months away and the correct flight had plenty of empty seats. When I asked how the company justified the $225 cost to correct the mistake that took her less than 5 minutes to complete she couldn't give me an answer.
After protesting for a few minutes that this was not a change in plans but an error in the booking and reservation process she still refused to remove the charge. I've leaned my lesson with this company.
Never Again! Way to many better options.
- Added charges
- Customer service
Preferred solution: Let the company propose a solution
Allegiant Air Flight Review
2nd complaint and still no answer from them! Rude and uncooperative
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Verified Reviewer | New Cumberland, PennsylvaniaPreactically Impossible to Contact Anyone for Cancellation
I reserved a flight, within 12 hours, I had to cancel and could not get ahold of anyone. I emailed and got a response telling me I had to call to cancel my flight. I tried for 7 days sometimes 3 times a day waiting on hold for sometimes over an hour before I would hang up. I emailed 3 times and finally got ahold of someone and cancelled my flight plus charged me fees and I did not get a refund, I got a travel voucher. I purchased Trip-Flex, I tried with every opprtunity I had to try and get ahold of this company and they make it absolutely impossible to cancel a flight with them. I was well within the company policies to do so and they still won't give me a refund. I WANT MY MONEY BACK!! The following is the most recent correspondence I amailed to Allegient Airlines:
This is the third email I am sending you regarding this reservation. I finally got ahold of a real person via telephone yesterday after attempting to do so on a daily basis since February 4. She was not very helpful in telling me I could not cancel my reservation without obtaining fees and I can only get a credit. I tried explaining to her that I had Trip Flex and had been trying to contact someone. She said it didn't matter. I didn't cancel within 24 hours of making my reservation so I was going to be charged fees according to Allegiant policy. She said our telephone lines are open from 4am to 11pm. There is no reason I couldn't get ahold of someone.
Well, let me tell you! I have the telephone log to prove that I could not get ahold of anyone. I work a full time job, I have a family and responsibilities. I tried every day sometimes 2-3 times to try to get in touch with someone and was just continually on hold for 30 minutes to over an hour. I didn't matter what time of day or what day I called. So, how is it my fault that I could not call within 24 hours to cancel when nobody answers the phone?
I told her not to do anything, that I wanted to speak with a supervisor and she said I would have to do that via mail or email since supervisors don't talk on the phone! What kind of business are you people running?? The worst customer service I have ever experienced!
I ended my conversation with your agent very upset, frustrated and left dissatisfied with trying to cancel my reservation. She kept referring me to the policies. Well, you should probably update your agent on your policies that are listed on your website because it says in black and white, trip-flex flights will NOT be charged.
See, I have copied and pasted it below for anyone who is unaware of this fact.
Your agent went ahead and cancelled my flight, after I told her I wanted to talk to a supervisor FIRST. Which I did not find out until after I hung up the phone with her and signed back in to my account. I was charged for seating AGAIN, I paid for seating when I booked this flight and was charged again out of the balance of the "credit" I received for cancelling the flight AND was charged for Trip-Flex fees.
Bottom line is, You will never get my business again and I will not be satisfied until I get a TOTAL refund of $611 that I paid for this flight. I DO NOT want a CREDIT!
I will not hesitate to go public via social media, local news and business bureaus with my frustrations as this is not the first time I have had to deal with this situation and Allegiant, but rest assured, it will be the last.
I expect to have a phone call or email returned to me within the next 24 hours, or I will be pursueing other avenues to get this problem resolved.
About This Policy
Unlike most airlines, we do not overbook our flights. When you purchase an airline ticket, you are committing to us that you will fly and we are committing to you that you will have a seat. Since we don’t overbook, this means if you cancel or change your reservation close to your departure date, there is no one waiting to buy your seat. We need a minimum of 7 days to try and sell your seat to someone else. Our nonrefundable policy allows us to keep our fares low for all our passengers.
Cancellation Fees and Cut-Off Times
Credit will not be issued if you fail to cancel an itinerary within the specified timeframe prior to scheduled flight departure. Your entire fare plus fees for that segment will be forfeited.
Without TripFlexTM:
The following cancellation and change fees apply to itineraries which do not include TripFlexTM. All fees are per segment. A segment consists of one takeoff and one landing:
A $75 per person, per segment fee shall apply to airline ticket itineraries. Cancellations and changes must be made at least 168 hours (one week) prior to scheduled departure.Changes to hotel reservations must be made at least 7 days prior to scheduled check in and are subject to availability and rate increases.Changes to show tickets, tours, and attractions must be made at least 7 days prior to scheduled event date. Change fees may apply. Exception: No credit is issued for Absinthe, American Muscle Car Challenge, Big Bus Tours, Blue Man Group (Orlando), Jersey Boys, Million Dollar Quartet, Las Vegas Monorail, Roam Mobility, Richard Petty Driving Experience, or Wet-n-Wild Theme Park cancellations.Changes to auto rental must be made at least 24 hours prior to scheduled pick up and are subject to availability and rate increases.Customers are responsible for any change in price for airfare, hotel, car rental, show tickets, attractions, etc.
With TripFlexTM:
Cancellation and change fees do not apply to itineraries which include TripFlexTM, provided changes are made within the TripFlexTM cancellation window of:
For airline ticket-only itineraries:One (1) hour prior to scheduled departure for travel starting October 30, 2013.For package bookings (hotel, show tickets, etc.):72 hours prior to scheduled check in for hotel packages.72 hours prior to event time for show tickets, tours and attractions, etc. Exception: No credit is issued for Absinthe, American Muscle Car Challenge, Big Bus Tours, Blue Man Group (Orlando), Jersey Boys, Million Dollar Quartet, Las Vegas Monorail, Roam Mobility, Richard Petty Driving Experience, or Wet-n-Wild Theme Park cancellations.Changes to auto rental must be made at least 24 hours prior to scheduled pick up and are subject to availability and rate increases.Customers are responsible for any change in price for airfare, hotel, car rental, show tickets, attractions, etc.
TripFlexTM may be cancelled only within 24 hours of purchase, provided no changes have been made to the itinerary. A refund will be issued if TripFlexTM is cancelled within 24 hours through Customer Care, or a credit voucher good for future travel on Allegiant Air will be issued if cancelled online.
- Pricing
- Convenience of airport
- Poor customer service
- Uncaring staff
- Lack of communication
Preferred solution: Full refund
Flight from ***
- Baggage availability at flight end
Allegiant Air - Flight Review from Santa Ana, California
Poor customer service, the check in person in Las Vegas, NV had a very aggressive attitude, as if she owns the airline itself. When asked for her name and or a manager or supervisor to speak with due to her attitude, she states that she is the manager/lead and that she is not obligated to give her name, as well as stating that she does not work for Allegiant she works for WFS which was also the logo that I saw on her jacket as I was so desperately looking for a name tag.
All I asked for was a pass to take my grandmother to the gate, and was told no and that she'll call for a wheelchair that will take my grandmother straight to her gate, even after my grandmother stated that she didn't feel comfortable with a wheelchair or a stranger. The check in person told us that passes are only issued for disabled passengers and minors, and suggest a wheelchair be called only, without even asking if my grandmother was disabled or not. I couldnt even deal with it, we walked away and spoke with another check in person who gave us a pass but would not give up her co-workers name, yet we found out that the rude person was in fact a Lead.
Well, she should not be a lead with that attitude. I know one thing is for surr, I will never fly nor recommend my family or friends to ever fly Allegiant.
Mechanical issues
- Allegiant air is worst airline their is
Allegiant Air - Flight Review from Fort Worth, Texas
AWFUL AWFUL AWFUL
Hands down the worst airline I have ever booked with.
On our return trip from LAS an agent called "Justin" decided to try & be smart & kick me off my flight (for complaining about not sitting together with my baby & husband) the worst person I have ever met in America.
I booked priority, paid for an extra seat for my 16 month old yet when I came to get tickets our seats were split up & our 16 month old was sitting on her own! So I asked why & instead of being helpful & understandig (maybe asking some other passengers to switch or maybe freeing up the 15+ spare seats on the fight to help my situation) "Justin", the rudest agent ever, decided he wanted more money for my seat switch. This meant one very unhappy customer... So instead of trying to help me & calm me down he decided he would try to kick me off the flight I believe his words were "I promise you will not board this flight" lovely young man!
Luckily the pilot, who had a brain & an understanding nature helped me out. So thank you pilot for caring & Justin I hope one day someone returns the same favor to you when you are in need of help.
How about in future when people pay for their babies seats they are sat together?! Not spread around the flight & then told to pay more to ensure sitting together... It is so clear you do this on purpose & that's how you make money back for your so called cheap flights!!! I thought Ryanair & Southwest were low cost low service fights but congrats Alligiant you topped the list!
Employ some people with good customer service & stop charging people to breathe on your flights it's embarrassing & as for the agent who threatened me at LAS, I've not decided how far to take this yet but believe you me I promise I won't let this drop & when I make a promise I stick to it.
Happy thanks giving & thanks again for nothing, causing us unrequired stress, worry & panic at at time when we are supposed to be enjoying a little family time.
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Hopefully your son will learn some punctuality when he gets to basic training, because he sure did not learn it from you. The rules YOU AGREED TO when you bought the ticket say that " plan to be checked in, through airport security and AT THE BOARDING GATE at least (1) hour before departure and on board the aircraft at least 20 minutes prior to departure." emphasis added.
You were late. You were not even close to being at the gate 1 hour before - you had not even cleared the front counter at 40 minutes to. Even if the clerk would have been there, you would not have gotten on. Pilots have to do weight and balance calculations, fuel requirements and other arrangements based on the weight of the plane.
They cannot let anyone else on, without redoing them, which would mean the flight would leave late.
Set a good example. Show your son that you are a man of integrity and honesty by admitting you agreed to these terms, by admitting that you and your son were late, and by not lying that the airlines was wrong.
This is a good example of how parents can teach their sons to be men, or to be arrogant, self centered whiners. (If you fly as much as you say - doubtful - then you would know that you were late and that it was SOLELY your fault.)