Allegiant AirComplaints and Reviews

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1.6 Based on 617 reviews
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  • Customers like
    • Price 12
    • Convenience of airport 11
    • Arived alive 10
  • Customers don't like
    • Poor customer service 54
    • Lack of communication 26
    • Uncaring staff 24

Allegiant Air sent an email canceling my flight about 3 hours before it was scheduled to depart. Automatically booked me on a flight the next evening. Pointless, since I'd miss the event I was headed too. Now I lost my first night motel fee too. Out about $350 all told. Never, ever use Allegiant.

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we were vacationing to las vegas.. our plane lands and it breaks.. so they wait an hour as we all sat there then tell us sorry but the plane is broken and cant get somone here tell tomorrow. So we lose a day of vacation then the next day they say we will fly out at 10:30 am.. 150 plus people get on the plane and we sit there for another hour then we see the pilot get off the plane. they come back into the plane to say sorry our comuter systems... Read more

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The lack of customer service is abysmal. Their sales tactics are underhanded and they try and extract money out of you however they can. Any other airline is a MUCH better option; don't get baited by the initial low cost. It will cost you more in the end. Unfortunately with a company that is shady like this, you must READ THE FINE PRINT. I know, I know, we all usually just go and blow by this part, but if you are going to do business with this... Read more

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My wife received a trip to Las Vegas for Christmas. Tonight she went to check in her bags online. Since the trip was booked by our daughter in law her middle initial is on the ticket. The credit card name MUST match the ticket. If you fly with them you take a HUGE risk. They do anything and everything to squeeze $$ out of you. Customer service is non existent. Between us we have 5 credit cards but none match the ticket thus she will have to pay... Read more

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I had a flight schedule and my return flight was canceled so therefore I had to pay for a rental car due to your issues so I believe I need to be refunded for the rental car and gasoline because I plan on taking a flight that you cancel without rescheduling please contact me at 321-2617183

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Why do I feel that all of the "anonymous" responses are airline employees? I obviously do not know the true experience of the OP, but I do know my own experience - WORST AIRLINE EVER! An entire day delay for my outbound flight and several hours delay for my return flight. Neither flights were delayed due to weather or unforeseen circumstances. The outbound flight delay caused me to be a half day late to a training for a new job (not to mention... Read more

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Tampa Bay Times newspaper has had articles about Allegiant and their safety issues about 3 times, and it's always on the front page, so you know there are problems. You are 4x more likely to have something go wrong with this airline than others. They do not have enough personnel to handle their load for openers. The clerk checking us in (I have a disabled husband so we had priority boarding) was very slow & we waited a long time. The man in... Read more

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I booked a flight from Akron Canton to punta gorda I paid extra for seat. After everone was seated and counted. A couple with a dog where moved to my row I told the employee I was allergic to long hair dogs so I was seated behind my original seat like it made a difference so durning flight swallon eyes today sneezing and miserable. Sure hope that dog had a nice flight!!!!! #unbelievable #notfair

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A good friend of mine who is suffering from stage 4 cancer wanted to travel to Maine to be with his sister. We are in Central Florida and I agreed to take him to Sanford Air port . He made the arrangments we in advance . I can't testify because we said our goodbyes outside for parking reasons . Driving home he calls me and said he can not board the plane because he was late which it was early in the morning and looking at the clock in my car it... Read more

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First of all the people at allegiant in Nevada are the rudest people i have ever meet. A lady there even bitched at me in front of other people! then they charged me for 2 baggage when they were already included in my flight she didn't even look into my flight or look at my paperwork then they charged me $5 each for not having a boarding passes for me and my family,(when there is no kiosk in sight) and told me right there and then to down load... Read more

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