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1.6 Based on 575 reviews
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  • Customers like
    • Convenience of airport 15
    • Price 13
    • Pricing 10
  • Customers don't like
    • Poor customer service 55
    • Lack of communication 27
    • Uncaring staff 25

My mother is 75 travels with assistance of a need of a wheelchair she went to the allegiant counter and they sent her to walk to southwest counter then they sent her back to allegiant to walk again when she needs a wheelchair so she doesn't have to walk esp. To counter and back! I know customer service and there wasn't any given to her! How *** to send a elderly woman who needs a wheelchair to walk back and forth for nothing! There needs to be... Read more

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First off I was excited about the prices and I purchased 3 tickets to fly to Las Vegas from Memphis but totally unaware of the charges for $50 extra for my luggage being 43lbs. So if you are flying with them make sure it is 40lbs. Smh Read more

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Verbally screamed at by flight attendant who accused my falsely of something I did not say in a private conversation. I am sixty. I could have had a heart attack. Worst experience if my life. No matter how cheap do not take this cracker *** airline. Read more

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My daughter is 17 fly's at least 80 times. Last night she flew this air line. She was handed her ticket back by the flight attendant who then push her hand roughly causing a paper cut. My daughter and another man were in the emergency row she yelled at them then told the man he must move because he didn't speak English. She did not speak to him so how would she know what he speaks? I spoke to him his English is fine. She was very rude and yelled... Read more

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Discrimination against special needs accommodations even with proper documentation. Patronizing staff and inconsistent security and check in measures! Filing a complaint with us civil rights commission as soon as possible.

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I will never fly allegiant again after this. They have the WORST customer service. It's impossible to get ahold of them. I was on hold for an hour and ten minutes when THEY hung up on me. Then I called back and I'm still on hold 40 minutes later. This is RIDICULOUS. never again will they get my business. I can't pick up my rental car because there is an issue with it that only they can resolve and they are not answering the phone. Read more

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Poor service to Cincinnati. Late arrival. No one at ticket. Counter early. Selective to who can put items in overhead bins. Told was not allowed to put backpack which is used as my carryon. Purses and jackets put in overhead before and after.

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My scanned boarding pass wouldn't scan on the TSA scanner...three (3) TSA agents tried to get it to work...i was told to stand aside while other passengers were screened and allowed to board...once the other passengers were boarded, the TSA guys tried again to get my boarding pass to read...no luck. After 15-20 minutes, they gave up and told me to go back to ticket counter and receive a printed boarding pass....ticket agent tells me its too... Read more

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My scanned boarding pass wouldn't scan on the TSA scanner...three (3) TSA agents tried to get it to work...i was told to stand aside while other passengers were screened and allowed to board...once the other passengers were boarded, the TSA guys tried again to get my boarding pass to read...no luck. After 15-20 minutes, they gave up and told me to go back to ticket counter and receive a printed boarding pass....ticket agent tells me its too... Read more

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This airline needs to go away. It's advertised as a discount airline but by the time they fee you to death it's not worth it. God forbid if the word ''change' ' is ever mentioned, it will be costly. Needed to correct a misspelling of a name and date of birth on a seat I had purchased 2 weeks prior to departure. That required me to pay a fee $75 to cancel my seat than purchase it back at twice what I paid for it the first time. Unbelievable!!... Read more

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