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1.6 Based on 628 reviews
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    • Convenience of airport 15
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    • Pricing 10
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    • Poor customer service 55
    • Lack of communication 28
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Just flew back on Allegiant Air from Punta Cana, Pilot informs the passengers that we will be heading to Orlando to refuel, apparently this full plane was too heavy for take-off, however was not to heavy on the way out from Cincinnati. So off we went to Orlando, landed and waited on the plane, (if we got off, we would have to go thru customs) and we all know that takes time. So basically added an extra 2 1/2 hours to flight. I understand safety... Read more

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Worst customer service ever! This was about to be my first flight with this air line but the lack of customer service that allegiant airline claims to have, that is supposed to be 24/7, is an absolute joke. I will never fly with this airline ever again and I will be sure to tell people about my experience. Social media included. I've been through the automated system numerous times and have been on hold for 30 minutes plus each time and I cannot... Read more

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You advertise that it is better to get a package deal with your company; which is illegal false advertising. I will be sending this to the Better Business Bureau as well, because this is absurd. My son & I purchased an airplane ticket package,..with flight, hotel, and car rental. Which we purchased together on our. When we got the Alamo car rental bill; they have charged us separately, ($106.89); in addition to what we had already paid to you... Read more

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The worst experience of my life !! The people who works in McAllen airport were so rude with us ! On Monday february 6 2017 we lost a flight and the girls never help us to find another plain we lost everything more than 2000 dlls then we found out that that in San Antonio was another fly so we could make it and not lose our money ! We cried a lot but they don't care !! Erika are the worst person I ever know ! Sorry about my English I'm a Mexican... Read more

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I hate Allegiant Air. I’ve never heard of an airline being so unreliable and so uncompromising. We flew from Provo, Utah to LAX California with my family- outgoing flight was everything we expected, but on the way home we completely lost any and all desire to fly with them ever again. We were scheduled to fly out at 7am from LAX back to Provo, Utah. At 10:12 the night before they text us that our flight has been cancelled. Outright cancelled. No... Read more

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on jan 6th 2017 i was to fly out of orlando/sandford airport in florida to bangor maine. My mom has bladder cancer and they dont give her long. My self and younger brother and sister meet at the airport. My sister was running late. Trying to get through security was a nite mare and of course i received a large blue piece of paper that says (expedited ) they told me not to take my shoes off. Im thinking great i`ll zip right through security.... Read more

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Cannot connect to website last 3 days. "CANNOT ESTABLISH A SECURE CONNECTION" WTH?

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I purchased a one way trip from Phoenix to Great Falls Oct 6, 2016 with trip flex. I wanted to cancel the trip as of Nov. 7, 20106 because I am from Canada and have decided to drive to Phoenix and back this year. The fight was for Jan .26/2017 (Plenty of notice I would think). Apparently they not only keep the cost of the trip flex (which is understandable) they also keep a carrier usage charge and then you can use the voucher for future flight... Read more

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I booked on line for a trip to Vegas, by the time we picked our hotel the cost of the flight went up, so I had to re-fill out the whole thing again. After another 20 minutes or so, the card was declined. We finally used a credit card at the cost of $50.00. Finally we got our hotel and flights. Later that night we noticed the original debit card we tried to use has 4 pending charges and the Credit was charged the full amount. Now they are asking... Read more

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My husband's momma was dying so I booked him a flight from Ft Lauderdale to Asheville. His mom lived in Tennessee so I also booked him a rental car. I only booked a one way ticket since we didn't know how long he would need to be there - logical, right? He lands and goes to get the rental car and they proceed to tell him that since he didn't have a return flight booked they couldn't rent to him. Doesn't make sense but whatever. They say they... Read more

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