Allegiant Air - Never Again
We booked a flight with Allegiant Air, our papers said Tampa. When I went to print boarding passes, these said St Pete.
When calling, I was told that they don't fly into Tampa, and that I should have noticed the airport code. My response was, if you don't fly there, why is it in your drop down box on your website ? Secondly, I don't know all of the airport codes. I asked her is there was anything we could do, because I really need to fly into Tampa and the rental car cost at St Pete is double, she said, you would be better off to not show up for your flight, than to cancel, due to cancellation fees being $150 each plus other fees.
I said, so we are better to lose the $281 we paid, and drive 10 hours ? She said yes, since this time we have attempted to call back and speak with a supervisor, been on hold for an hour at a time, been disconnected or left a message and never received a call back.
No more trips for me with this company ! This may seem petty, but don't like being told one thing and finding out something else !
Reason of review: Poor customer service.
Preferred solution: Full refund.
Location: Columbia, South Carolina
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Comments
Please avoid publishing any personal information and promotional content
Website does say
St pete/clearwater/tampa
While confusing its always better to investigate first prior to purchase.like some big cities have multiple airports and several small cities use one airport.its always good to know for sure what airport you are flying into.