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After the death of my son Jarred, we were unable to have my youngest son Dakota return home because his mother and others were out west making Jarred's final arrangements. I contacted the airline that I had purchased Dakota's tickets through and explained the situation... That was almost 5 weeks ago. Please keep in mind that I didn't ask for a refund, but only a credit to use the unused ticket at a later date.

Today, I received this response:

September 16, 2014

Dear Mr. Pai,

Thank you for taking the time to send us a email regarding your request for an exception due to extenuating circumstances. Please accept our condolences for your loss.

We do apologize for any inconvenience or miscommunication you may have received but Allegiant does not have a bereavement policy. Although we understand the nature behind your request, Allegiant Travel respectfully declines your request for a refund or credit on your missed flight. When making a reservation online, you are prompted to read and accept our Terms and Conditions and also printed on your flight confirmation, which states the following:

As stated on your confirmation:

Please note: under the agreed Terms and Conditions of purchase, passengers who fail to check in for a scheduled flight will be designated a 'No Show' and all fares for that segment will be forfeited.

We do understand that this decision may not agree with you, but please understand this is our final decision on this matter. Should you have any further questions or concerns, please do not hesitate to contact us at Allegiant Travel.

Respectfully,

Lashaun L

Customer Relations Department

Allegiant Travel Company

Can you believe this heartless cold profit driven machine ??? The ticket was all of about $150.00. For that, they are willing to risk the bad publicity and loss of future revenue from a long time customer ?? Well, I am done with them. If you are looking for flights, it might be worth the few extra dollars to get an airline that really cares about its customers.

I would tell you about the ticket agent at Delta that took over two hours of searching and manipulating both on the phones as well ad computer to try and get all three of us to our destination by 10 am the day of the funeral. I would have given that woman a big raise for her unyielding effort and honest desire to get us where we needed to go, in the time frame that we had, even if it meant putting us on another airline. I spoke to her boss and had nothing but praise for his team and their customer service skills and dedication to do what was right for the customer.

Think carefully before you buy your next ticket. Sometimes it is not about what you are getting but more about what you don't get that makes the difference.

Reason of review: Poor customer service.

Monetary Loss: $241.

Location: Tallahassee, Florida

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Contact the Better Business Bureau at www.bbb.org. I have had really good success with getting businesses to work something out, its not always what I wanted 100% but usually a compromise.

Also they get marked with a poor grade with too many unresolved conflicts. They step in an contact them for you, I hope this helps.

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