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1.6 Based on 525 reviews
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  • Customers like
    • Convenience of airport 15
    • Price 13
    • Pricing 10
  • Customers don't like
    • Poor customer service 55
    • Lack of communication 27
    • Uncaring staff 25

We arrived at CVG on July 29, 2016 to be comforted by the receptionist checking us in with all kinds of unnecessary questions. First, we could not get our check in pulled up on our telephones before we got to the airport dues to the CODE not working, so therefore, we had to wait until she pulled it up. Because there were (7) of us she acted as if we had to many bags ( which we had paid for) she acted as if our carry on were not acceptable. ... Read more

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My brother drove me to the airport for a departure from Branson Missouri to Phoenix/ Mesa. It was a three hour drive in thunderstorms. We left with plenty of time to make it but arrived at the airport thirty minutes instead of sixty minutes before departure time. I went to the check in desk, no one was ahead of me, Kevin told me I was late that I needed to check in an hour before departure. I said the weather and the fact that our GPS took us... Read more

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Upon creating the flight reservation my specific ESAs type were stated to the customer service rep and the rep said no problem transporting the ESAs. I had and have all of the appropriate documentation, not just an online certificate. Add to this the reality that customer service entered the WRONG initial flight date and this had to be corrected. When the initial flight date was corrected the customer service rep was again informed in detail of... Read more

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My son and his family, including my 17 month old granddaughter was scheduled to fly yo Concorde, N.C. to visit my wife and I at our summer home. Their flight was the morning of 8/19. Unfortunately, my granddaughter became ill and their pediatrician advised them not to travel and to bring my granddaughter to the hospital the next morning (8/19). My son immediately contacted Allegiant to advise them of the situation. He only asked for a credit,... Read more

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I am writing this to caution people from taking Allegiant Air NOT to warn people NOT to take it. I had a dream 3 nights in a row that a plane with Allegiant crashed. I am not a psychic (and except for one time) nothing in my dreams happened (usually I don't even remember them but this dream I wake up right away and remember clearly) but I had it 3 nights in a row and after the third night, I thought to reassure myself I would google Allegiant... Read more

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Bought insurance because of return date. Needed to change ,for three days and nights called repeatedly stayed on hold for 45/60 min. At a time. No one ever answered had to cancel on line and make new reservation more money every day I waited said I would get a small refund on change. Never got. This insurance and phone no. Is a scam.

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We booked a flight with Allegiant Air, our papers said Tampa. When I went to print boarding passes, these said St Pete. When calling, I was told that they don't fly into Tampa, and that I should have noticed the airport code. My response was, if you don't fly there, why is it in your drop down box on your website ? Secondly, I don't know all of the airport codes. I asked her is there was anything we could do, because I really need to fly into... Read more

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Waited at the airport for 7 hours Saturday with multiple delays which then resulted in a cancellation. When i called after waiting for someone to pick up for 30 minutes they said they cancelled because the engineers had reached their maximum amount of work hours for the week and therefore couldn't complete work on our plane. Arrived at the airport then on Sunday for the new flight they gave us for 1:15pm. Ended up being delayed till 4:15pm then... Read more

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Horrible excuse for an airline & hard to believe they are even still in business. Zero customer service treating you as if they are herding cattle. If you want massive delays with no regard then please do opt for the airline where everyone waits together. I sat on the runway for a total of 7 hours, in the baggage check in line for 2 and on hold calling no customer service by phone for 90 minutes........I would never, ever, ever use this... Read more

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We had to depart the plane because of s bad engine I flew this 3 times and 3 times was something wrong never again DO NOT FLY THIS AIRLINE

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