Allegiant Air

When I got to the airport there was no one at the luggage counter to grab my checked bags that I paid for. So I had to bring them all through security.

By the time I got to the terminal two teenage girls wouldnt let me on the flight claiming I was late when it was still grounded. They would not refund my $266. The manager was super rude & unprofessional. I went back to the bag counter & this blonde just treated me like a loiterer when I was trying to get my refund & told me to leave the counter.

Not only did these generic Charlies night banshees ruin my vacation & my business trip, I was inconvenienced my 10 year vacation that took weeks to plan along with hundreds of dollars for hotels with no resolution other than Your money is forfeited from their customer service rep. Who clearly had no idea what she was doing after an excruciating painful wait time on hold. I had to wait hours for a cab because it was after a Packer game & they were the only cab in town. I emailed their customer service and got the same canned response.

I asked repeatedly for a legal representation which they constantly dodged. Worst experience ever. I do not plan on, or recommend flying with this company ever.

Spend the extra money & use a reputable airline that will actually let you on the flight you paid for instead of an off brand that profits & takes advantage of the average man. Stain shame & dishonor amongst these thieves.

If it were possible to rate a company a zero for customer service, Allegiant Air would be an example of a company that has no interest in helping its customers. I understand that it's easier if everyone goes to the Allegiant App or Website to make flight adjustments, but when the technology is glitching out, slow, and unable to accomplish, the only option is to attempt calling them.

I bought TripFlex, and simply tried to update the flight home to a new date. The app glitched and provided an "error" screen three (3) times... next I tried to adust the date on the website and made two (2) attempts there and a similar "oops" screen. Mind you, the entire time I was attempting to make these updates online and on mobile, I was on hold...

it's been 30 mins and I'm about to hang up the phone.

Please note: I manage websites, mobile apps, and social media for a living, so I have no problem navigating technology... This company is garbage.

First of I tried to call the number to get to live agent sat 2x attempts both failed the. First waited for 1:45 min no answer on hold disconnected, second filled out online form to get a reply nothing then after it confrim my request was sent then had a different # to call direct to speak to live agent 702- a live.

Person answered rude after I stated Is this said. The number stated rudely yes this is the right number but. It but the fl company. Still have not been able.

To get through now going on over 12 hrs since 3x attempts due to major flight delays 2x for ? Due to the federal laws have changed. And demanding a refund.

I will never again use this airline. Not up on customer service support and printed information outdated and more.

Tried several times to book a trip.

I go through all the booking selections and enter my credit card only to find you won't accept my Canadian credit card.

So I tried a different card, same problem.

I phoned and the assistant had exactly the same problem. He said he had served a Canadian customer earlier that day and his Canadian card was refused, so he used a US credit card and completed the booking.

The assistant promised to look into this problem and phone me back, he didn't.

What terrible customer service.

I have used Alligient in the past with my Canadian card and had no problems.

If you lose your Canadian customers you will lose a big chunk of your business.